Rachel Goland
Laguna Niguel,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway HomeServices CA Properties
01.2022 - Current
- Maintained connections with over 50 clients to encourage repeat business and referrals.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Retail Sales Manager
Talbots
09.2017 - 11.2018
- Coordinated 3 special events within the store such as product launches or promotional activities that generated excitement among customers.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Addressed 100's of customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Joie
05.2015 - 09.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
White House Black Market
02.2013 - 05.2015
- Generated repeat business through exceptional customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Business Management
Fashion Institute of Design And Merchandising
Los Angeles09-2011
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Active listening
- Problem-solving aptitude
- Reliability
Accomplishments
- Phi Kappa Theta Honor Society for maintaining a 3.8 GPA in college
- Promoted from a sales associate position to a store leadership role while working in the retail industry.
- Met and exceeded store monthly sales goals for 2 months in a row during my time as acting store manager with Talbots.
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices CA Properties
01.2022 - Current
Retail Sales Manager
Talbots
09.2017 - 11.2018
Assistant Manager
Joie
05.2015 - 09.2017
Assistant Manager
White House Black Market
02.2013 - 05.2015
Bachelor of Science - Business Management
Fashion Institute of Design And Merchandising
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