Hi, I’m
Rachel Golden
Morgantown,WV
Summary
I have years of restaurant experience, from crew member to becoming a general manager. I have learned and grown a lot during this time,
and I feel I have what you are looking for in a zone manager and will make a great addition to your management team.
Overview
15
years of professional experience
Work History
Wings OleMorgantown, West Virginia
Shift Leader
12.2022 - Current
Job overview
- Trained new staff on operational procedures and customer service skills.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
Dairy Queen Grill & ChillFairmont, West Virginia
General Manager
12.2010 - 05.2016
Job overview
- Launched a new location
- Managed staff scheduling to optimize resource allocation and meet operational needs.
- Oversaw inventory management practices to maintain stock levels and reduce waste.
- Implemented training programs to enhance employee skills and performance standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Education
Grafton High SchoolGrafton, WV
High School Diploma
05-2000
Skills
- New location opening
- Operational procedures
- Inventory management
- Budget management
- Cash management procedures
- Customer service
- Staff education and training
- Team motivation
- Problem-solving
- Conflict resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader
Wings Ole
12.2022 - Current
General Manager
Dairy Queen Grill & Chill
12.2010 - 05.2016
Grafton High School
High School Diploma