Rachel Gomez
San Antonio,TX
Summary
Motivated cashier and stocker with 3+ years of experience in customer service. Accomplished various tasks daily, including cashier , stocking shelves with products/services and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Reliable Cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Christus Health
07.2022 - 03.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Cashier
Whatburger
01.2022 - 06.2022
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
Assistant Supervisor
SeaWorld Parks & Resorts
03.2021 - 10.2021
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Set overall vision and provided team leadership.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained safety records and accident reports for human resources.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained assembly finishers and evaluated quality of work.
- Submitted documentation and reports to upper management.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Guest Advocate
Target
11.2019 - 01.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Whatabuger
01.2019 - 11.2019
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
Education
Certificate - Nursing
Southern Careers Institute Inc
San Antonio, TX10.2021
High School Diploma -
James Madison High School San Antonio Tx
5005 Stahl Rd05.2021
Skills
- General Housekeeping Abilities
- Responding to Emergencies
- Charting Expertise
- Recording Vital Signs
- Issue Resolution
- Light Housekeeping
- Building End Caps
- Sales Expertise
- Maintaining Quality Assurance Standards
- Guest Inquiries
- Product and Service Sales
- Workplace Safety
- Cash Drawer Management
- Product Knowledge
- Production Efficiency
- Money Handling
- Time Management Skills
- Cash Register Systems
- Critical Thinking
- Project Requirements
- Strategic Decision-Making
Timeline
Certified Nursing Assistant
Christus Health
07.2022 - 03.2023
Cashier
Whatburger
01.2022 - 06.2022
Assistant Supervisor
SeaWorld Parks & Resorts
03.2021 - 10.2021
Guest Advocate
Target
11.2019 - 01.2021
Cashier
Whatabuger
01.2019 - 11.2019
Certificate - Nursing
Southern Careers Institute Inc
High School Diploma -
James Madison High School San Antonio Tx
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