Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RACHEL GOMEZ

Charlotte,NC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Ultrasound Technologist

RadNet
08.2023 - 09.2024
  • Collaborated with radiologists to provide high-quality imaging services, resulting in better patient outcomes.
  • Performed advanced ultrasound techniques such as Doppler imaging to provide comprehensive diagnostic information for physicians.
  • Enhanced image quality for accurate diagnoses with proper equipment calibration and settings adjustments.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.

Sales Manager

Aldo Shoes
02.2020 - 07.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Customer Service Representative

New York Medicaid Choice
01.2018 - 11.2020
  • Conducted thorough reviews of eligibility documentation, maintaining compliance with state and federal guidelines.
  • Collaborated with healthcare providers to resolve billing issues, facilitating prompt payment of claims.
  • Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
  • Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.

Education

Associates -

CAHE
Brooklyn, NY
07-2023

High School Diploma -

Satellite Academy High School
New York, NY
06-2012

Skills

  • Call center experience
  • Accurate data entry
  • Medical terminology proficiency
  • Multitasking Abilities
  • Follow-up skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Ultrasound Technologist

RadNet
08.2023 - 09.2024

Sales Manager

Aldo Shoes
02.2020 - 07.2023

Customer Service Representative

New York Medicaid Choice
01.2018 - 11.2020

Associates -

CAHE

High School Diploma -

Satellite Academy High School

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RACHEL GOMEZ