Hi, I’m
Rachel Gonzalez
Las Vegas,NV
Summary
Front Desk Receptionist with over 8 years of experience in overseeing day to day operations. Able to create an efficient work environment based on the company’s guidelines. Adept at maintaining high levels of customer service and being adaptable to a given situation.
Core Qualifications:
Driven individual conditioned to fast-paced environments.
Well-versed in mitigating customer dissatisfaction with prompt service
and diplomatic communication.
Poised with total commitment to customer satisfaction.
Able to multi-task on a regular basis.
Independent worker who does not need supervision.
Effective and thorough research skills.
High speed Internet connection and capable home computer.
Able to learn new products or procedures quickly.
Outgoing and detail-oriented, proficient at building and
maintaining professional relationships.
Overview
9
years of professional experience
Work History
Stardust Investments
Front Desk Receptionist
08.2011 - 06.2020
Job overview
Addressed customer service inquiries in a timely, professional and personable manner.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Following up with any voicemails left by customers.
Responding to e-mails accordingly.
Printed receipts for customers and scanned for office records.
Provided customers with above-and-beyond service.
Scheduling multiple appointments and estimates/repairs.
Education
Praise Fellowship Christian Academy Perris, CA
High School Diploma
5 2011
Skills
- Fluent in English, Spanish and Portuguese
- Multi-Line Phone Systems
- Time Management
- Scheduling
- Active Listening Skills
- Excellent Conversation Skills
- Strong Interpersonal Skills
- Proficient in Microsoft Word and Excel
Timeline
Front Desk Receptionist
Stardust Investments
08.2011 - 06.2020
Praise Fellowship Christian Academy
High School Diploma
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