Rachel Goodfriend
Lake Geneva
Summary
Dynamic Office Manager/Accounting Manager with a proven track record at Farris Automation, adept in maintaining confidentiality and managing financial records with precision. Excelled in customer service and office administration, enhancing operational efficiency by 30%. Skilled in bookkeeping and fostering team unity, demonstrating exceptional organizational and interpersonal abilities. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Farris Automation
09.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Developed and implemented various procedures to improve accounting process.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
Staff Accountant
MAXPAX
05.2024 - 09.2024
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Maintained fixed asset records and depreciation schedules to establish accurate calculations.
- Prepared timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
- Coordinated with Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
Accounting Associate
Toppers Pizza Place
05.2023 - 05.2024
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Addressed and resolved complex and unexpected variances.
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
Accounting Coordinator
CALco Pallets
01.2018 - 04.2023
- Supported the month-end closing process, efficiently processing journal entries and posting accruals.
- Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
- Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
Receptionist
CALco Pallets
11.2016 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed purchase orders, communicated with customers, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science - Accounting
University of Whitewater
05.2026
Associate of Applied Science - Accounting And Finance
Gateway Technical College
05.2023
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll Processing
Skills
- Bookkeeping
- Staff Training
- Team Bonding
Timeline
Office Manager
Farris Automation
09.2024 - Current
Staff Accountant
MAXPAX
05.2024 - 09.2024
Accounting Associate
Toppers Pizza Place
05.2023 - 05.2024
Accounting Coordinator
CALco Pallets
01.2018 - 04.2023
Receptionist
CALco Pallets
11.2016 - 01.2018
Associate of Applied Science - Accounting And Finance
Gateway Technical College
Bachelor of Science - Accounting
University of Whitewater
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