Rachel Gordon
Denver
Summary
Hardworking Customer Service Representative with over 18 years of experience working hands on in the hospitality industry. Driven in project and time management with proven multitasking abilities. Committed to maintaining professional relationships with guests to drive business results. A dedicated team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction.
Overview
13
13
years of professional experience
Work History
Server
French 75
08.2023 - 05.2024
- Completed daily tasks in an upscale/casual restaurant to ensure great service
- Provided full service to BEO private parties as well as regular dining room service
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Hotel Front Desk Clerk
Blue Bay Inn
06.2012 - 08.2014
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Hotel Front Desk Clerk
Molly Pitcher Inn
01.2011 - 05.2012
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
Education
Brookdale Community College
Lincroft, NJHigh School Diploma -
Henry Hudson Regional High School
Highlands, NJ01.2006
Skills
- Provides excellent customer service with professional, friendly and bubbly personality
- Capable of multi-tasking in fast paced environment
- Able to excel professionally in high-paced, high volume and high class environments
- Responsive to management
- Well organized
- Attentive to details
- Adaptable to change
Timeline
Server
French 75
08.2023 - 05.2024
Hotel Front Desk Clerk
Blue Bay Inn
06.2012 - 08.2014
Hotel Front Desk Clerk
Molly Pitcher Inn
01.2011 - 05.2012
Brookdale Community College
High School Diploma -
Henry Hudson Regional High School
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