Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Gore

Birmingham,AL

Summary

Proven multitasker and communicator, I excelled at the Orange County Sheriff's Department by streamlining information flow and enhancing team efficiency. My adaptability and problem-solving skills, honed across diverse roles, significantly improved operational outcomes and customer satisfaction, showcasing my commitment to professionalism and reliability in high-stakes environments.

Overview

11
11
years of professional experience

Work History

Stay at Home Mom/Home Health Aide

Self-employeed
09.2021 - 09.2024
  • Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary.
  • Maintained a clean and safe home environment for patient.
  • Assisted patient with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry, vacuuming and ensuring a clean and organized living space for patient.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs.
  • Transported patient to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patient to participate in safe physical activity to help boost family mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to physician.
  • Promptly responded to emergency situations such as medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Assisted with end-of-life care.

911 Public Safety Telecommunicator

Orange County Sheriff's Department
08.2014 - 09.2021
  • Managed multiple computer programs simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
  • Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
  • Increased accuracy in record-keeping through meticulous documentation of each call's details and outcomes.
  • Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
  • Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
  • Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
  • Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally, whether they called on 911, the non-emergency line, or the alarm line.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Reception Administrator

Massage Envy Spa
02.2014 - 07.2014
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
  • Developed strong relationships with clients through professional correspondence via phone or in-person interactions.
  • Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
  • Streamlined operations by managing appointment scheduling.
  • Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.

Education

Bachelor of Science - Film Production

Full Sail University
Winter Park, FL
04-2011

Skills

  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Conflict Resolution
  • Scheduling and calendar management
  • Team Management
  • Professionalism
  • Time management abilities

Timeline

Stay at Home Mom/Home Health Aide

Self-employeed
09.2021 - 09.2024

911 Public Safety Telecommunicator

Orange County Sheriff's Department
08.2014 - 09.2021

Reception Administrator

Massage Envy Spa
02.2014 - 07.2014

Bachelor of Science - Film Production

Full Sail University

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Rachel Gore