Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Gorgo

Austin,TX

Summary

Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Dedicated to utilizing these qualities to drive team success and make valuable contributions to organizational growth.

Overview

6
6
years of professional experience

Work History

Library Student Assistant

Concordia University Texas
08.2024 - Current
  • Maintained and updated records of current collection.
  • Assisted library staff with clerical duties and projects to help lighten workload.
  • Accessed library catalog to review ownership and circulation status.
  • Organized returned books and materials and assisted with shelving.
  • Answered general questions in person, by phone and over email.
  • Created welcoming and comfortable space by keeping library clean and organized.

Front Desk Assistant

Concordia University Texas
01.2022 - 08.2024
  • Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered resident and incoming student telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold a welcoming and cleanly atmosphere.
  • Coordinated with maintenance team for repair and upkeep of the university dormitories.
  • Assisted coworkers and supervisors with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed organizational system, entered data and completed other clerical tasks.

Tour Guide

Ghost City Tours
05.2021 - 04.2022
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Guided groups of up to 12 people on scheduled tours.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Dry Cleaner Cashier

Rick's Cleaners
05.2019 - 09.2019
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Set up new sales displays each week with fresh merchandise.

Education

Bachelor of Arts - Communications

Concordia University-Texas
Austin, TX
12-2024

Skills

  • Event preparation
  • Patron assistance
  • Community Engagement
  • Inventory Records Maintenance
  • Problem-Solving
  • Critical Thinking
  • Interpersonal Communication
  • Microsoft Office
  • Data Entry
  • Adaptability

Timeline

Library Student Assistant

Concordia University Texas
08.2024 - Current

Front Desk Assistant

Concordia University Texas
01.2022 - 08.2024

Tour Guide

Ghost City Tours
05.2021 - 04.2022

Dry Cleaner Cashier

Rick's Cleaners
05.2019 - 09.2019

Bachelor of Arts - Communications

Concordia University-Texas

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Rachel Gorgo