Rachel Gorlewski
Sykesville,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Eager to apply extensive experience to enhance operational efficiency and propel organizational success. Proven ability to excel in challenging environments and surpass expectations.
Overview
12
12
years of professional experience
Work History
Systems engineer
Assembly Software
remote
11.2020 - Current
- Conducted meetings with customers to gather data and information necessary for customizing software systems
- Executed tasks in a timely manner for successful installation of software systems
- Maintained open communication with customers to solicit feedback and secure approvals throughout the process
- Tailored software systems to meet clients' unique needs and specifications
- Created individualized documentation for each client, outlining all customizations made
- Installed customized software systems and essential components
- Ensured project team was informed of key deliverables and project milestones
- Provided accurate time estimates for clients requesting additional customizations
- Demonstrated expert knowledge of Assembly Software
- Acted as the subject-matter expert for migration tools
- Assisted both internal and external customers in utilizing Assembly Software
- Oversaw completion of customer programming and quality assurance before go-live
- Implemented strategies to minimize defects during new implementations and migrations
- Conducted audits related to migrations
- Collaborated with Project Managers to assess migration effort for customers
- Updated and documented tasks related to new implementations and migrations
- Supported go-live execution in coordination with team members.
Tech support specialist
Assembly Software
05.2012 - 11.2020
- Provide support to users with issues pertaining to the software
- Provide courteous telephone and email support to clients
- Conduct online support/training sessions via web-based support tools such as WebEx
- Trouble shoot, research, diagnose, and resolve all reported client incidents
- Record each incident in detail in the help desk tracking system
- Test and evaluate current and future software releases to ensure stability.
Education
Bachelor of Science - Computer Information Systems
Stevenson University
Stevenson, MD12-2006
Skills
- Systems architecture design
- Problem-solving
- Network configuration
- Project management
- Analytical thinking
- Technical proficiency
- Communication skills
- Detail-oriented
- Team collaboration
- Technical Support
Hobbies and Interests
- Traveling
- Getting lost in a good book
- Capturing moments
- Feeling the music
Timeline
Systems engineer
Assembly Software
11.2020 - Current
Tech support specialist
Assembly Software
05.2012 - 11.2020
Bachelor of Science - Computer Information Systems
Stevenson University
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