Rachel Goss
Fillmore,IN
Summary
I live daily by having a positive attitude and dedication. I enjoy learning lifelong skills; innovation, leadership, and teamwork motivate me, along with goals to help other co-workers and companies thrive. Enjoying serving people to my fullest ability. Integrity is also a top priority, believing that with these key characteristics, opportunities are endless. Dynamic customer service professional with extensive experience at Menards, excelling in conflict resolution and inventory management. Proven track record of enhancing customer satisfaction and mentoring teams to achieve operational excellence. Skilled in cash handling and payment processing, consistently ensuring accuracy and efficiency in high-pressure environments. I love to serve people.
Overview
28
28
years of professional experience
Work History
Night Auditor
Hampton Inn & Suites By Hilton
06.2023 - Current
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
Customer Service Cashier
Menards
07.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Inventory Controller
Menards Inc.
09.2016 - 07.2023
- Customer Service, sales
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Recovered miscounts.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
Assistant Manager
Menards Inc.
12.2011 - 09.2016
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Launched quality assurance practices for each phase of development
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed detailed plans based on broad guidance and direction.
- Monitored security to protect employees, customers and property.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped 100 people daily with home improvement needs, solve and remedy.
Assistant Manager
Menards Inc.
09.2002 - 12.2011
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Launched quality assurance practices for each phase of development
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier Head Cashier
Menards Inc.
09.1999 - 09.2002
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Team Lead
McDonald's
03.1997 - 01.2000
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Audited team performance and compliance with standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Made quality food and prep for customers
Education
No Degree - Business Management
University of Phoenix
Tempe, AZ08.2005
High School Diploma -
Ben Davis High School
Indpls06.2000
Skills
- Inventory Databases
- Computer skills
- Leadership skills
- Scheduling database
- Shift coverage
- Completion of daily tasks
- Problem solver
- Dedication
- Adapt to all learning skills of co workers
- Handheld scanner operation
- Computer tracking
- Staff Management
Accomplishments
Obtained inventory levels and recovery on inventory.
Employee of the month 6 times in 25 years
Earning employee of the month requires going above and beyond the requested duties. Dedication to the company and maintaining a positive attitude. Staying humbled to serve others.
Timeline
Customer Service Cashier
Menards
07.2023 - Current
Night Auditor
Hampton Inn & Suites By Hilton
06.2023 - Current
Inventory Controller
Menards Inc.
09.2016 - 07.2023
Assistant Manager
Menards Inc.
12.2011 - 09.2016
Assistant Manager
Menards Inc.
09.2002 - 12.2011
Cashier Head Cashier
Menards Inc.
09.1999 - 09.2002
Team Lead
McDonald's
03.1997 - 01.2000
No Degree - Business Management
University of Phoenix
High School Diploma -
Ben Davis High School
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