Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Graff

Big Clifty,KY

Summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, payroll management, compensation structuring and recruitment.

Overview

18
18
years of professional experience

Work History

Director of Human Resources

Mann Lake LTD
06.2021 - Current
  • Responsible for administration of all human resources-related functions for approximately 500 employees within 9 states.
  • Oversee all Human Resources and Payroll related functions at both the routine and strategic level.
  • Implemented a successful transition with our Payroll and Human Resource Intergraded System.
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Streamlined recruitment processes for increased efficiency in hiring top talent.
  • Established performance management systems to align individual goals with organizational objectives.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Associate Director of Human Resources

STC Management
05.2016 - 06.2021
  • Managed all functions of the Human Resources Department for 3500 employees over 11 states.
  • Boosted organizational efficiency, optimizing HR processes through the adoption of innovative technologies and software solutions.
  • Improved employee retention rates with the implementation of comprehensive onboarding programs and ongoing professional development opportunities.
  • Managed compensation and benefits programs, ensuring equitable distribution and market competitiveness for all employees.
  • Assisted in the administration of labor law compliance efforts, maintaining up-to-date knowledge of changing regulations to ensure adherence to legal requirements.
  • Developed workforce planning strategies, aligning staffing needs with business objectives while minimizing turnover risks.

Human Resources Administrator

AGC
08.2015 - 05.2016
  • Coordinated staff in a manufacturing plant with over 700 employees on multiple shifts.
  • Completed the Kentucky on-the-job training grant that earned the company $50,000 in one year.
  • Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
  • Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities to include the Toastmasters program.

Indirect Distribution Coordinator

Bluegrass Cellular
10.2014 - 08.2015
  • Managed inventory and commissions for eighteen bluegrass agents at multiple locations throughout Kentucky.
  • Improved efficiency by implementing new inventory management systems and processes.
  • Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
  • Reduced shipping errors by creating clear packing guidelines and training staff on proper procedures.
  • Increased commission accuracy by implementing a streamlined tracking system.

Store Manager

AT&T Wireless
11.2005 - 10.2014
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

Bachelor of Science - Human Resource Management

Capella University
Minneapolis, MN
12.2019

Associate of Science - Human Resource Management

Elizabethtown Community And Technical College
Elizabethtown, KY
01.2016

Skills

  • Strategy Development
  • Training Programs
  • Recruitment Strategies
  • Records Management
  • Employee Relations
  • Regulatory Compliance
  • Onboarding
  • Performance Management
  • Payroll management
  • HR policy development
  • Benefits administration

Timeline

Director of Human Resources

Mann Lake LTD
06.2021 - Current

Associate Director of Human Resources

STC Management
05.2016 - 06.2021

Human Resources Administrator

AGC
08.2015 - 05.2016

Indirect Distribution Coordinator

Bluegrass Cellular
10.2014 - 08.2015

Store Manager

AT&T Wireless
11.2005 - 10.2014

Bachelor of Science - Human Resource Management

Capella University

Associate of Science - Human Resource Management

Elizabethtown Community And Technical College

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Rachel Graff