Rachel Gramith

• Coordinate 3+ fellow employees to properly execute plated multi-course dinners, cocktail parties, formal presentations, and casual events flawlessly.
• Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Ensured presentations and formal business events go exactly as planned by the host and ensure all guests are happy in the process as well.

• Accomodate and anticipate guest needs in regards to customer service and food and beverage service
• Train all incoming employees in the culture and methods of the restaurant
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Advocated for staff members, helping to identify and resolve conflicts.

• Administer prompt and friendly service to guests
• Oversaw 10-12 front of house employees while in the shift supervisor position
• Cultivated warm relationships with regular customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Answered customers' questions, recommended items, and recorded order information.

• Took part in local marketing techniques, increased clientele base, encouraged donation-based events and capitalized on bringing local business to the store
• Created customized marketing materials to increase product awareness.
• Identified appropriate marketing channels and target customers for campaigns.

• Provide a welcoming first introduction to guests coming into the restaurant
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Answered customers' questions, recommended items, and recorded order information.

3.0 GPA

Professional Development: Archaeology Field School

• Relevant Coursework: Minor; Marketing