Rachel Gray
Benton,MO
Summary
Creative seasoned professional with an MBA, 10+ years of HR experience, and exceptional communication and critical thinking skills. Proactive self-starter with a proven record of accomplishment. Passionate, empathetic, and eager to help companies meet strategic goals, positively connect with employees as well as customers.
Overview
13
13
years of professional experience
Work History
Manager of Accounts
Parallon - HCA Healthcare
05.2023 - 10.2023
- Coordinate and communicate continuously with other departments to share information, best practices, systems issues, process solutions, and training needs
- Oversee the Provider Enrollment process including document processing, application/notification submission
- Attend acquisition, initial, and recurring enrollment status calls with practices as needed to ensure seamless transition and implementation
- Coordinate with Provider Enrollment Account Manager and Managed Care on payor issues identified and collaboratively works with the payor until resolution
- Communicate credentialing and enrollment updates to enrollment contacts and senior leadership as needed
- Respond to provider enrollment customer service inquiries
- Ensure compliance with company and departmental policies and procedures
- Proactively review and provide data analysis and financial impact assessments
- Maintain working knowledge of workflow, systems, and tools used in the department
- Promote continuous improvement and best practice in processes and performance for improving department functions.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Human Resource Manager
Schaefer’s Electrical Enclosures
09.2017 - 08.2023
- Manage all HR functions for facility of 230+ employees across 3 shifts
- Interview and screening of all new hire applicants
- Coordinate on-boarding process with HR Assistant
- Conduct facility hourly recruitment, responsible for maintaining a stable workforce using all available resources, temporary and state employment agencies, technical schools
- Plan & conduct employee reviews and appraisals
- Conducted disciplinary discussions with management members & hourly employee
- Maintain open communication with employees on production floor
- Coordinate all employee benefit enrollment: Medical, Life, Dental, Vision, & LTD
- Process 401K notices and enrollment as well as distributions and compliances
- Ensure compliance with federal and state employment regulations
- Recommend policy changes and instituted those changes with Executive Team
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Implement and process all FMLA/LOA claims
- Process Work Compensation claims with insurance carrier
- Attend Work-Comp hearings, assists with claims, contact with physicians, and monitored return to work
- Safety Auditor in all departments: Audit assigned departments and assist supervisors with incidents/accidents investigations
- Process payroll for entire facility
- Monitor and approve all changes in compensation as well as employee benefits
- Create and manage all COVID19 related safety precautions and policies as well as monitor the changing CDC guidelines to keep all employees and their families safe
Customer Account Manager
Mondi
07.2016 - 09.2017
- Direct connection with customers through daily customer service needs
- Manage inventory for assigned customers
- Schedule production of new products as well as re-order for all products within the inventory agreement for each customer
- Quote/Bid all new manufacture jobs for assigned customers
- Involved in all decisions for gaining new customers within product line advancement.
- Evaluated customers' potential needs to make appropriate recommendations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
Human Resource & Service Department Manager
Dutch Enterprises, Inc
11.2014 - 05.2016
- Create and coordinate on-boarding process
- Implement and process pre-employment testing
- Plan and conduct employee reviews and appraisals
- Conduct disciplinary discussions with management members & hourly employees
- Coordinate employee benefit enrollment
- Ensure compliance with federal and state employment regulations
- Recommend policy changes and institute those changes
- Employee relations, counseling and terminations
- Implement and process ETO Schedule/days away from work schedule
- Implement and process all FMLA/LOA Claims
- Process Work Compensation claims with insurance carrier
- Process payroll for Service Department
- Implement and manage accounts receivable processing
- Direct connection with customers thru daily customer service
- Manage, coordinate, and dispatch technicians for service jobs
- Quote/Bid all HVAC service jobs
- Purchase equipment for Residential/Commercial HVAC installations & service jobs
- Process warranty and registration claims for HVAC installations/ service jobs
- Schedule Residential/Commercial HVAC installations & service work
- Involved in billing processes of Residential/Commercial HVAC
- Direct Supervisor of approx
- 20-30 employees.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Assistant HR Manager
SRG Global
03.2011 - 11.2014
- Interview applicants, verified past employment and assured good work ethic, drug testing and ability within legal restrictions
- Conduct company hourly recruitment, responsible for maintaining a stable workforce using all available resources; temporary and state employment agencies, vo-techs
- Recruit graduating university students into leadership programs for Engineering, Accounting, HR, & Supply Chain Management
- Conduct new employee orientations
- Direct contingency employee hiring
- 40+ Temporary employees
- Maintain intercompany transfer system
- Assist with completion of reports to Corporate Offices
- Conduct employee insurance enrollment, local/corporate wellness objectives
- Employee assistance with benefits
- Explanation of disciplinary issues and working through employee corrections
- Ensure compliance with federal and state employment regulations
- Recommend policy changes and institutes those changes
- Employee relations (explains rules), counseling and terminations
- Safety Auditor in departments: Audited assigned departments and assisted supervisors with incidents/accidents investigations
- Responsible for implementing safety recommendations into assigned departments
- Assigned departments rotated per quarter
- Direct various special projects assigned by Corporate HR and local HR Manager
- Maintain open communication with employees on plant floor
- Implemented wellness programs to benefit employee health and well-being
- Audited on wellness program annual
- Assisted in Workman’s Compensation Issues
- Attended Work-Comp hearings, assists with claims, contact with physicians, and monitored return to work
- Assisted in implementing new Human Resources (HRIS) Software for location
- Maintained HR tracking and record keeping thru various software programs
- Corporate/Local Event planning
- Other duties as assigned.
Education
Undergraduate: Sports Management/Business Administration -
Lindenwood University
St. Charles, MO12.2010
Graduate: Masters in Business Administration & Human Resources -
Lindenwood University
St. Charles, MO12.2010
Skills
- Contract Negotiation
- Account Servicing
- Friendly, Positive Attitude
- Task Prioritization
- Verbal Communication
- Relationship Building
- Time Management
- Attention to Detail
- Employee Handbook Development
- Policy Enforcement
- Dispute Mediation
- Benefits Administration
- New Employee Orientation
- Payroll Administration
- Performance Assessment
- Labor Relations
- Legal Compliance
- Recruitment
- Project Planning
- Service Quality Management
- Proficient in Microsoft Office Software
References
Available upon request
Timeline
Manager of Accounts
Parallon - HCA Healthcare
05.2023 - 10.2023
Human Resource Manager
Schaefer’s Electrical Enclosures
09.2017 - 08.2023
Customer Account Manager
Mondi
07.2016 - 09.2017
Human Resource & Service Department Manager
Dutch Enterprises, Inc
11.2014 - 05.2016
Assistant HR Manager
SRG Global
03.2011 - 11.2014
Undergraduate: Sports Management/Business Administration -
Lindenwood University
Graduate: Masters in Business Administration & Human Resources -
Lindenwood University
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