Rachel Gray
Houston
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed at Access2care Non-Emergency Medical Transportation. Excelled in account management and Microsoft Office, enhancing customer satisfaction and streamlining administrative processes. Demonstrated ability to lead and train teams, achieving significant improvements in operational efficiency.
Overview
5
5
years of professional experience
Work History
Member Service Representative Supervisor
Access2care Non-Emergency Medical Transportation
06.2021 - 11.2024
- Verified customer identification and documentation for compliant transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Assisted a team of 10-20 agents
- Assisted with training new agents and former agents
- Provided weekly meetings
Care Giver
Hollander Senior Living
04.2020 - 12.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored clients' overall health and well-being and noted significant changes.
Administrative Assistant
Hillendell Medical Training
04.2020 - 12.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
High School For Health Careers And Sciences
New York, NY06.2014
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Escalation handling
- Database management
- Document processing
- Healthcare
- Computer skills
- Microsoft office
- Administrative and office support
- Data entry
Timeline
Member Service Representative Supervisor
Access2care Non-Emergency Medical Transportation
06.2021 - 11.2024
Care Giver
Hollander Senior Living
04.2020 - 12.2020
Administrative Assistant
Hillendell Medical Training
04.2020 - 12.2020
High School Diploma -
High School For Health Careers And Sciences
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