Rachel Gray
Irvine
Summary
Dynamic Assistant Manager at KINETIC Newport Beach with a proven track record in sales growth and employee supervision. Skilled in recruiting and training staff, enhancing customer rapport, and optimizing operations. Successfully improved team performance and client satisfaction through innovative scheduling and hands-on support, driving repeat business and fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
KINETIC Newport Beach
12.2022 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Manged the facility group fitness schedule
- Personally trained clients as needed
- Managed the site for 2 months while the Site Leader was on paternity leave.
Group Fitness Instructor
Cascade Athletic Clubs
05.2021 - 09.2023
- Managed group fitness classes of up to 1,400 members.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
Personal Trainer
Cascade Athletic Clubs
04.2021 - 09.2023
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Receptionist
Cascade Athletic Clubs
05.2016 - 09.2019
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Science - Coaching And Athletic Administration
Liberty University
Lynchburg, VA08-2022
Bachelor of Science - Exercise And Sport Science
Concordia University Irvine
Irvine, CA05-2019
Skills
- Recruiting and interviewing
- Sales monitoring
- Employee supervision
- Operations management
- Employee scheduling
- Customer rapport
- Sales growth
- Team collaboration
- Staff training and development
- Task delegation
- Conflict resolution
- Team building
- Time management
Accomplishments
- Supervised team of 12 staff members.
- Achieved significant membership increases through effectively helping with operations and the client's personal experiences.
- Maintained and increased member engagement through starting a facility Run Club.
Elite Powerlifter
I have been competing in powerlifting for over 4 years!
Not only have I won local competitions, but I have qualified and gone to Nationals under the drug-tested USPA federation.
I have held state records in California for a Curl competition, and have held Washington state records for both bench press and deadlift.
Timeline
Assistant Manager
KINETIC Newport Beach
12.2022 - Current
Group Fitness Instructor
Cascade Athletic Clubs
05.2021 - 09.2023
Personal Trainer
Cascade Athletic Clubs
04.2021 - 09.2023
Receptionist
Cascade Athletic Clubs
05.2016 - 09.2019
Master of Science - Coaching And Athletic Administration
Liberty University
Bachelor of Science - Exercise And Sport Science
Concordia University Irvine
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