Rachel Green
Schertz,TX
Summary
I am an experienced and adaptive individual with a love of learning and teaching. My management experience has led me to be self-motivated, organized, solution-oriented, metric driven and to value a healthy and strong team environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner/Operator of Short Term Rental
Self Employed Web
San Antonio, TX
05.2021 - Current
- Listened to customer feedback and researched the current market conditions to make my rental competitive and successful in an overly saturated market.
- Completely redesigned and remodeled a 3-bedroom, 2-bathroom home, and turned it into a successful short-term rental.
- Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
- Maintained itemized records of costs associated with each job.
- Identified enhancement opportunities within customer interactions and reviewed feedback to reach and maintain a 4.99 satisfaction score on a 5-point scale rating from guests throughout the past 4 years.
Office Manager
Estrada's Carglass
San Antonio, TX
09.2017 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients by providing accurate and informative data to help assist with decisions needed for auto glass replacement needed for auto glass replacement.
- Negotiated pricing with suppliers to secure advantageous terms, while also maintaining high quality in the product and service provided to our customers.
- Ensured accuracy in accounts by evaluating receivables and payables data and working closely with their accounting department to resolve any issues and receive payment in a timely manner.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations by either offering acceptable resolutions or informing and educating customers to ease any concerns.
- Efficiently schedule collision centers, auto centers, dealerships, and private customers' appointments to create a smooth appointment schedule to ensure customer satisfaction and peace of mind.
- Conducted regular inventory audits to maintain accuracy in shop supplies and auto glass .
- Kept current with changes in market conditions, cost adjustments, and advancements in materials.
Office Manager
Caliber Collision
Schertz, TX
09.2008 - 11.2010
- Consistently met GP and CSI monthly goal expectations set by corporate, while maintaining a healthy and energetic work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Interviewed and trained all new office managers hired in the San Antonio area.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Coordinated workers' compensation insurance and managed claims while helping the employee understand the process and communicated reasonable expectations.
- Coordinated training programs for new employees and existing staff members to ensure that employees stay current with all safety regulations and I-CAR certifications.
- Recruited and trained quality applicants for positions in the front office, including the parts department, CSR, and estimator.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Handled employee discipline and termination to address policy infractions, with clear expectations and outcomes if expectations were not met.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes by using CSI scores and verbal feedback.
- Reviewed completed work to verify consistency, quality, and accuracy, to ensure that work completed was paid in a timely manner by insurance and warranty companies.
Pharmacy Care Representative
HEB Pharmacy
Converse , TX
05.2007 - 09.2008
- Used shorthand conversion to input medication into the system for pharmacist to verify and fill
- Counted and balanced cashier drawers.
- Trained new pharmacy staff in procedures and customer service standards.
- Delivered quality care to customers through close collaboration with pharmacist.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
Customer Service Representative
Estrada's Carglass
San Antonio, TX
11.2005 - 05.2007
- Collected deposits or payments from customers and insurance companies.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized job-related software to prepare work orders with accurate information for estimating and billing.
- I asked helpful questions to determine service needs and accurately input information into electronic systems for quick and efficient repairs to their vehicles.
Assistant Coordinator
Leave It To Us Catering
San Antonio, TX
10.2001 - 01.2005
- Helped maintain a clean and visually appealing environment for guests during the events.
- Assisted in setting up and breaking down event spaces to meet client specifications.
- Assisted caterers with food distribution by organizing food products and plating items.
- Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Organized and decorated buffet tables, beverage areas, and other service stations prior to events.
Education
Some College (No Degree) - Pharmacy
St Phillips College
San AntonioSkills
- Conceptual problem-solving
- Positive attitude toward challenges
- Value time management and efficiency
- Employee Relations Expertise
- Client Relationship Enhancement
- Client-Focused Consulting
- Financial management
- Recruitment Management
- Human resources
- Verbal and written communication
- Administrative oversight
- Customer Service Expertise
Accomplishments
- Completed 3 years of college with a 3.87 GPA
Certification
- AGRSS certified 7/24
- Dupont certified 7/24
References
References available upon request.
Timeline
Owner/Operator of Short Term Rental
Self Employed Web
05.2021 - Current
Office Manager
Estrada's Carglass
09.2017 - Current
Office Manager
Caliber Collision
09.2008 - 11.2010
Pharmacy Care Representative
HEB Pharmacy
05.2007 - 09.2008
Customer Service Representative
Estrada's Carglass
11.2005 - 05.2007
Assistant Coordinator
Leave It To Us Catering
10.2001 - 01.2005
Some College (No Degree) - Pharmacy
St Phillips College
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