Rachel Green
Plano
Summary
Experienced with training and developing server teams to enhance service quality. Utilizes leadership skills to create effective training programs and foster collaborative work environment. Track record of improving team performance and operational efficiency through clear communication and adaptive strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server/Trainer
TGIF-DFW Airport
10.2021 - 11.2025
- Manage POS and cash handling with precision.
- Supervised dining room operations, ensuring exceptional guest experiences and service quality.
- Coordinated with kitchen staff to maintain timely food delivery and presentation standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Server/Bartender
Taco Lingo
07.2018 - 09.2021
- Train all new servers and implement company standards & procedures.
- Cash handling, POS systems, serve & bartend to meet all of the guests needs.
- Provided exceptional customer service, enhancing dining experiences and ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery and presentation quality.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business opportunities.
Plumbing Service Dispatcher/CSR
Black Tie Plumbing
10.2016 - 06.2018
- Coordinated service schedules for technicians, enhancing operational efficiency and ensuring timely responses to client needs.
- Implemented a tracking system for service calls, leading to noticeable improvements in response times and increased customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues, fostering strong client relationships.
- Analyzed service data to optimize routes for dispatchers, resulting in marked gains in fuel efficiency and time management.
- Managed customer inquiries, ensuring timely resolution and enhanced satisfaction levels.
Education
Associate of Applied Science - Sterile Processing Technician
Concorde College
Dallas, TX05-2026
Skills
- Proficient in managing multiple tasks
- Proven leadership skills
- Team empowerment
- Meal preparation expertise
- Effective shift coordination
- Active listening
- Detail-oriented data entry
- Problem resolution
- Client interaction proficiency
- Effective conflict resolution
- Team collaboration enhancement
Certification
FOOD HANDLER CERTIFICATION
ServSafe
Timeline
Lead Server/Trainer
TGIF-DFW Airport
10.2021 - 11.2025
Server/Bartender
Taco Lingo
07.2018 - 09.2021
Plumbing Service Dispatcher/CSR
Black Tie Plumbing
10.2016 - 06.2018
Associate of Applied Science - Sterile Processing Technician
Concorde College