Rachel Grice
Milwaukee,WI
Summary
People-oriented Shift Leader committed to creating workplace culture consistent with organization's mission and values. Dependable,trustworthy, ethical, and able to multitask with great customer service skills.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens Boots Alliance
Milwaukee, WI
12.2022 - Current
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
Retail Merchandiser
Acosta Sales & Marketing
Milwaukee, WI
03.2020 - 11.2023
- Paid close attention to assigned products for each week, making sure products are tagged and on the shelf in the correct locations.
- Made sure on hand counts of products were correct.
- Created visual presentations that effectively promoted products.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Displayed promotional material such as signs and banners.
- I reported to my manager via zoom conference call once a week to discuss progress and up coming events.
- I put together my own schedule weekly to complete my duties.
National Translink
Tankstar Usa Inc.
Milwaukee, WI
05.2016 - 11.2019
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Bankruptcy Specialist
Law Office of Gerald Shapiro
Milwaukee, WI
- Prepared Chapter 7 and 13 documents to submit to court.
- Answered incoming calls from customers and court representatives.
- Maintained accurate records of all client interactions and case files according to office procedures.
- Advised clients on their rights and responsibilities under applicable state laws governing consumer credit protection.
- Filed documentation on time with bankruptcy courts to avoid delays.
Education
Associate of Science - EBusiness Technology
Milwaukee Area Technical College
Milwaukee, WI05.2018
Skills
- Performance Improvement
- Rules Enforcement
- Team Leadership
- Team Supervision
- Positive Attitude/Great Customer Service
- Issue Resolution
- Creative Problem-Solving
- Cash Handling
Timeline
Shift Lead
Walgreens Boots Alliance
12.2022 - Current
Retail Merchandiser
Acosta Sales & Marketing
03.2020 - 11.2023
National Translink
Tankstar Usa Inc.
05.2016 - 11.2019
Bankruptcy Specialist
Law Office of Gerald Shapiro
Associate of Science - EBusiness Technology
Milwaukee Area Technical College
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