Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gridley

FL

Summary

High-achieving Account Manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring over 20 years' experience to challenging new position with industry-leading team.

Overview

21
21
years of professional experience

Work History

Director of Marketing and Business Development

Confident Care Of Florida
Jacksonville, FL
02.2020 - Current
  • Manage and direct branch goals .
  • Develop, establish, and maintain partnerships with physicians, hospital and other medical resources in the community to educate referral sources on the benefits of home health care services for patients and residents.
  • Knowledge of individual market growth needs sales and obstacles to meet goal expectations.
  • Manage budget and meet monthly quotas.
  • Monitors competitive activity to determine opportunities to gain new market share.
  • Assist with billing and reimbursement by partnering with operations to obtain needed F2F, PC and orders by physicians.

Senior Account Manager

Doctors' Choice Home Health Care
Jacksonville, FL
01.2024 - 02.2024
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.

Director of Marketing/Community Relations Manager

Brookdale Cypress Village
Jacksonville, FL
10.2005 - 10.2008
  • Responsible for advertising, coordinating special events and outreach marketing for Equity Homes, Independent apartments, Assisted Living and Skilled Nursing Unit.
  • Trimester planning to increase occupancy and community awareness.
  • Business to business sales, community presentations and seminars.
  • Completes quarterly marketing and outreach plans which have increased inquiries and professional referrals by 33% in last quarter.

Marketing Director

Aspen Wyndham Lakes Retirement Community
Jacksonville, FL
10.2002 - 10.2005
  • Marketed for 248 units in a retirement community, which provides independent, assisted and memory care living. Increased census from 82% to 98% within a period of three quarters while keeping below budget.
  • Met budgeted occupancy goals.
  • Responsible for Community Relations. Generating referrals from the community including local hospitals, physicians, skilled nursing facilities and other civic organizations.
  • Provided internal marketing, center events, tours, strategic planning, and sales.
  • Responsible for daily, monthly, and quarterly marketing reports.

Education

Master of Science - Social Work

Florida State University
Tallahassee, FL
08-1994

Skills

  • Excellent negotiation skills
  • Order Management
  • Operations
  • Business strategies
  • Customer Relations
  • Staff Management
  • Territory Management
  • Sales expertise
  • Leadership management trained
  • Business Development
  • Sales tactics
  • Strategic Planning
  • Revenue Generation

Timeline

Senior Account Manager

Doctors' Choice Home Health Care
01.2024 - 02.2024

Director of Marketing and Business Development

Confident Care Of Florida
02.2020 - Current

Director of Marketing/Community Relations Manager

Brookdale Cypress Village
10.2005 - 10.2008

Marketing Director

Aspen Wyndham Lakes Retirement Community
10.2002 - 10.2005

Master of Science - Social Work

Florida State University

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Rachel Gridley