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Rachel Griffis
Registration And Licensing Consultant
Mt Pleasant,IA
Summary
Detail-oriented professional with 13+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and service delivery. Known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Registration and Licensing-Consultant
Cambridge Investment Research, Inc.
Fairfield, Iowa
06.2019 - Current
- Process new registrations for advisors
- Process data base changes
- Process terminations
- Process supervisor and regional director changes
- Train new employees
- Process year end terminations
- Process renewals
- Test new systems
- Reviewed internal systems and organized plans to address areas in need of improvement.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
Registration & Licensing-Associate Consultant
Cambridge Investment Research, Inc.
Fairfield, Iowa
06.2017 - 06.2019
- Process incoming requests for registration, and FINRA testing
- Processed terminations
- Processed data base changes
- Back up to the consultant
- Trainer for new employees
- Answer questions and process requests over the phone
- Processed year end terminations
- Processed renewal requests
- Handled complaints and resolved conflicts
Licensing Specialist
Cambridge Investment Research, Inc,
Fairfield, IA
04.2016 - 06.2017
- Processed requests for fingerprinting
- Processed date base changes
- Processed state registrations and terminations
- Processed unlicensed terminations
- Processed state terminations
- Processed renewals
Operations New Account Processor
Cambridge Investment Research, Inc.
Fairfield, Iowa
10.2014 - 04.2016
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Implemented new procedures for office functions when needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Resident Care Assistant
Sunny Brook Assisted Living
Fairfield, IA
06.2008 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Delivered and served meals and provided other dining needs, including help with consuming food.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
- Escorted residents to community activities and games and encouraged participation.
- Transported patients between rooms and appointments or testing locations.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education
Bachelor of Science - Criminology
Buena Vista University
Storm Lake, IA 05.2012 - 08.2014
Skills
Time management
Client Relationships
Problem-solving
Registration data intake
Database Management
Spreadsheet management
MS Office
Processes and procedures
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Registration and Licensing-Consultant
Cambridge Investment Research, Inc.
06.2019 - Current
Registration & Licensing-Associate Consultant
Cambridge Investment Research, Inc.
06.2017 - 06.2019
Licensing Specialist
Cambridge Investment Research, Inc,
04.2016 - 06.2017
Operations New Account Processor
Cambridge Investment Research, Inc.
10.2014 - 04.2016
Bachelor of Science - Criminology
Buena Vista University
05.2012 - 08.2014
Resident Care Assistant
Sunny Brook Assisted Living
06.2008 - 10.2014