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Rachel Groom
St Louis,MO
Summary
Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues.
Overview
10
10
years of professional experience
Work History
Production Manager
Zoey's Attic
09.2019 - Current
- Created personalized fundraisers for non-profit organizations
- Organized orders, purchased inventory, and created product to ship locally and nationally
- Sourced materials to keep up with production goals and meet customer demands.
- Anticipated customer needs and provided them with high quality service to ensure customer satisfaction
- Worked under pressure to meet multiple deadlines
- Coordinated with other departments to align production with customer requirements.
- Monitored team budgets to keep projects on task and avoid waste.
Front Desk
Club Fitness
01.2019 - 09.2019
- Answered multi-line phone calls, responded to inquiries, and transferred calls to appropriate departments
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Student Worker
Fox C6, Rickman Auditorium
10.2017 - 12.2018
- Interacted politely to guests, management, and directors
- Operated lighting, sound, and camera equipment
- Maintained tidy and organized environment to comply with cleanliness standards.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
Dietary
Lutheran Senior Services, Meramec Bluffs
06.2016 - 11.2018
- Served 50-75 residents breakfast, lunch, and dinner
- Memorized over 100 menu items, plus daily specials
- Created and focused on special menu items for residents with food allergies
- Obtained and evaluated dietary histories of individuals to plan nutritional programs
Education
Associates Degree - General Transfer Studies
Saint Louis Community College
St Louis, MO10.2022
High School Diploma -
Fox Senior High School
2018
Skills
- Adaptability
- Time Management
- Proficient in Microsoft Office, Embroidery Studio, Adobe Illustrator, Inksoft, Shopify, ShipStation, Powerpoint, Excel
- Customer Service
- Self Motivation
- Detail Oriented
- Conflict Management
- Customer and Client Relations
Timeline
Production Manager
Zoey's Attic
09.2019 - Current
Front Desk
Club Fitness
01.2019 - 09.2019
Student Worker
Fox C6, Rickman Auditorium
10.2017 - 12.2018
Dietary
Lutheran Senior Services, Meramec Bluffs
06.2016 - 11.2018
High School Diploma -
Fox Senior High School
Associates Degree - General Transfer Studies
Saint Louis Community College