Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
RACHEL MANTELL

RACHEL MANTELL

Summary

Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance development and mentoring. Known for reliability and ability to inspire and lead teams to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Hmcc
11.2024 - 11.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Display Cook

Golden Corral Buffet and Grill
11.2024 - 11.2024
  • Showcased culinary skills during live cooking
  • Adapted quickly to changing priorities or last-minute adjustments to accommodate special dietary restrictions
  • Maintained strict adherence to food safety guidelines, reducing the risk of cross-contamination or illness.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Distributed food to team members with efficiency in high-volume environment.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Streamlined kitchen operations by efficiently prepping ingredients for various dishes according to recipe specifications.
  • Demonstrated excellent multitasking skills by simultaneously preparing multiple dishes while monitoring cooking times and temperatures.

Cook

Market Salamander
10.2024 - 10.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Kitchen Staff Member

Sla Management
07.2024 - 09.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Followed food safety practices and sanitation guidelines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Monitored food temperature, discarding items not stored correctly.

Shift lead

Crumbl cookie
02.2024 - 05.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Manager

Zen Kitchen and bar
01.2021 - 01.2024
  • Managed daily operations, improving efficiency and customer satisfaction through effective team leadership
  • Supervised staff, resulting in a 12% increase in sales and enhanced team performance
  • Implemented inventory control measures, reducing waste and optimizing stock levels
  • Resolved customer issues promptly, maintaining high customer service standards
  • Analyzed sales data to identify trends, driving strategic decisions and boosting revenue
  • Fostered a collaborative team environment, mentoring staff to improve productivity and maintain high service standards
  • Managed a team 15, optimizing daily operations and boosting customer satisfaction by 25%
  • Implemented cost-saving measures, reducing expenses by 12% while maintaining service quality
  • Trained and mentored new employees, enhancing team productivity and reducing turnover
  • Resolved customer complaints efficiently, leading to a 20% increase in repeat business

Prep cook

Zen Forrest
05.2021 - 06.2023
  • Prepared ingredients and maintained kitchen cleanliness, ensuring timely meal prep and high hygiene standards
  • Assisted head chef in daily operations, contributing to efficient kitchen workflow and customer satisfaction
  • Monitored inventory levels, reducing waste and ensuring fresh ingredient availability
  • Collaborated with kitchen staff to optimize food preparation processes, enhancing overall kitchen efficiency
  • Fostered strong teamwork in fast-paced kitchen environment, contributing to seamless meal service and enhanced customer satisfaction

Assistant Manager

Circle k
11.2018 - 04.2019
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Manager

Dairy Queen
09.2018 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.

Machine operator

Polaris
08.2017 - 07.2018
  • Operated machinery to produce high-quality components, consistently meeting production targets
  • Conducted routine maintenance to minimize downtime, enhancing overall equipment efficiency
  • Collaborated with team members to troubleshoot and resolve mechanical issues, ensuring smooth operations
  • Maintained detailed logs and reports on machine performance, contributing to process improvements

Manager

Taco Bell
10.2015 - 07.2017
  • Managed daily operations, improving customer satisfaction and reducing wait times by 18%
  • Led a team of 15 employees, enhancing teamwork and productivity through effective training
  • Implemented cost-saving measures, resulting in a 12% reduction in operational expenses
  • Resolved customer complaints swiftly, maintaining a high standard of service quality
  • Analyzed sales data to optimize inventory levels, preventing stockouts and overstock

Education

Baking and pastry degree -

Augusta Escoffier School of Culinary Arts
Boulder, Colorado
11.2021

Skills

  • Knife skills

  • Performance Evaluation

  • Team Building

  • Customer Service

  • Inventory Management

  • Problem Solving

  • Adaptability

  • Creative Thinking

  • Coaching

  • Leadership

  • Motivational Leadership

  • Employee Engagement

  • Vendor Relations

  • Creative Problem Solving

  • Organizational Skills

  • Team Dynamics

  • Workforce Scheduling

  • Sanitation

  • Team motivation

  • Workplace safety

  • Employee training

  • Policy enforcement

  • Operations management

  • Opening and closing procedures

  • Punctual and reliable

  • Team development

  • Delegating work

  • Schedule oversight

  • Handling customer complaints

  • Mentoring and coaching

  • Staff motivation

  • Inventory control

  • Verbal and written communication

  • Reporting and documenting

  • Shift checklists

  • Assigning work

  • Quality control

  • Active listening

  • Staff supervision

    • Documentation and reporting

    Shift scheduling

    Interpreting job specifications

Certification

  • Supply Chain Logistics Certification – Council of Supply Chain Management Professionals.
  • Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
  • ServSafe Food Handler's Certification

Timeline

Shift Lead Manager

Hmcc
11.2024 - 11.2024

Display Cook

Golden Corral Buffet and Grill
11.2024 - 11.2024

Cook

Market Salamander
10.2024 - 10.2024

Kitchen Staff Member

Sla Management
07.2024 - 09.2024

Shift lead

Crumbl cookie
02.2024 - 05.2024

Prep cook

Zen Forrest
05.2021 - 06.2023

Manager

Zen Kitchen and bar
01.2021 - 01.2024

Assistant Manager

Circle k
11.2018 - 04.2019

Manager

Dairy Queen
09.2018 - 10.2018

Machine operator

Polaris
08.2017 - 07.2018

Manager

Taco Bell
10.2015 - 07.2017

Baking and pastry degree -

Augusta Escoffier School of Culinary Arts

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RACHEL MANTELL