Summary
Overview
Work History
Education
Skills
Notary Public
Timeline
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Rachel Guerrera

Albuquerque,NM

Summary

I started off at Sigler Wholesale as the receptionist, and then moved to counter sales where I helped HVAC technicians get the parts they needed to complete jobs. I then moved to inside sales. I took everything with me from reception and counter sales with me. I have built strong customer relationships- above and beyond customer service is what I strive for!

Overview

19
19
years of professional experience

Work History

Inside Sales Support Specialist

Sigler Wholesale Distrbuting
08.2012 - 12.2024
  • Strengthened client relationships, consistently following up on leads and ensuring satisfaction postsale.
  • Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
  • Developed custom solutions for clients based on their specific needs, driving long-term loyalty.
  • Improved overall team performance by analyzing data trends and recommending areas for improvement.
  • Warranty Administator
  • Job coordination
  • Cash and credit card reconcilation
  • HVAC parts look up
  • Inventory
  • Rebate Administration
  • Take off and quote jobs mostly for apartments
  • Build Residential HVAC systems

Night Auditor

Sandia Resort & Casino
10.2010 - 08.2012
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Checked room vacancy for inquiring guests
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Showed empathy towards upset hotel guests, and went above and beyond to make them feel better.
  • Delivered waters, or forgotten hygiene items, also roll-away beds to guest rooms.
  • Check out hotel guests.

Hotel Front Desk Clerk

Holiday Inn Express Hotel
06.2007 - 07.2009
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.

Wait Staff Member

Chicago Beef
04.2006 - 06.2007
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.

Education

High School Diploma -

Rio Grande High School
Albuquerque, NM
05.2007

Skills

  • Goal-oriented mindset
  • CRM Software Experience
  • Salesforce proficiency
  • Email Etiquette
  • Cold-calling
  • Microsoft teams, and Outlook
  • Customer Relationship Management
  • Complaint resolution
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability

Notary Public

I was a certified Notary Public from October 2020, October 2024.

Timeline

Inside Sales Support Specialist

Sigler Wholesale Distrbuting
08.2012 - 12.2024

Night Auditor

Sandia Resort & Casino
10.2010 - 08.2012

Hotel Front Desk Clerk

Holiday Inn Express Hotel
06.2007 - 07.2009

Wait Staff Member

Chicago Beef
04.2006 - 06.2007

High School Diploma -

Rio Grande High School

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Rachel Guerrera