Rachel Gummoe
Coventry
Summary
Versatile and results-driven professional with a track record of exceeding sales targets by over 20% at Mobilityworks through exceptional customer service and upselling skills. Demonstrated expertise in multitasking and fostering long-term client relationships, complemented by a strong work ethic and meticulous attention to detail. Excelled in fast-paced environments, enhancing team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mobilityworks
02.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Managed inventory levels to maintain optimal stock and reduce ordering delays.
- Provided expert guidance on part selection to enhance customer satisfaction and ensure vehicle compatibility.
- Improved efficiency by streamlining parts ordering processes.
- Coordinated with suppliers to ensure timely delivery of parts, supporting seamless operations.
- Assisted customers with part inquiries and transactions, enhancing service experience.
- Supported sales team by providing accurate product information and availability.
- Collaborated with service technicians to expedite repairs by providing necessary parts.
- Processed returns and exchanges to maintain customer trust and satisfaction.
Caretaker
Self Employed
11.2023 - 02.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Improved communication with families, providing regular updates on their loved ones' care.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Improved property security with implementation of updated surveillance system.
Medical Assistant
Blue Hills Family Medicine
01.2021 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed Vitals and sent pertinent information through EPIC
Service Manager
Campers Inn RV
08.2018 - 01.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Franchisee Assistant
Snap-On Tools
05.2015 - 05.2018
- Generated increased revenue by identifying opportunities for upselling and cross-selling products/services within franchises.
- Supported franchisees in maintaining a positive work environment through effective employee relations practices.
- Proactively communicated updates from the corporate office regarding policies, promotions, or changes in company direction to help franchise owners stay informed and prepared for upcoming adjustments.
- Optimized store layouts based on regional demographics, ultimately increasing foot traffic and sales conversions at each location.
- Provided ongoing support for day-to-day concerns, enabling franchise owners to focus on growing their business.
Education
Associate of Science - Mortuary Science
Goodwin University
East Hartford, CT07-2027
Associate of Arts - Visual Communications
Capital Community College
Hartford, CT06-2012
High School Diploma -
Manchester High School
Manchester CT07-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Service scheduling
- Patient scheduling
- Vital sign monitoring
- Data entry
Timeline
Service Advisor
Mobilityworks
02.2024 - Current
Caretaker
Self Employed
11.2023 - 02.2024
Medical Assistant
Blue Hills Family Medicine
01.2021 - 05.2023
Service Manager
Campers Inn RV
08.2018 - 01.2021
Franchisee Assistant
Snap-On Tools
05.2015 - 05.2018
Associate of Science - Mortuary Science
Goodwin University
Associate of Arts - Visual Communications
Capital Community College
High School Diploma -
Manchester High School
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