Rachel Guyton
Seattle,WA
Summary
Highly adept and innovative Life and Leadership Coach with 7+ years of professional experience in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with an in-depth understanding of coaching processes, documentation requirements, and available resources. Skilled in counseling clients in developing positive practices, and offering general guidance. Personable and direct professional with strong decision-making, leadership, and communication skills.
Overview
14
14
years of professional experience
Work History
Certified Life Coach
Rachel Jane LLC
Seattle, WA
01.2019 - Current
- Coached and motivated hundreds of clients to identify challenges, overcome obstacles, and achieve personal goals.
- Worked with clients to design and execute weekly action plans in their life and business.
- Supported clients through big life transitions, building their small business, growth in leadership, and improving relationships both 1:1 and in groups of up to 25 people.
- Utilized potent questioning and self-inquiry in the coaching process to assist clients in locating answers within themselves.
- Helping to change their conflicting beliefs, limiting thoughts, and personal truths.
- Created and presented programs and events curated to needs of clients which included coaching, guided meditations, transformational exercises, and personal life insights and teachings.
- Onboarded, trained, and supported coaches in learning coaching practices, business development, marketing, and sales to help them reach goals in their own businesses.
- Partnered with other coaches and mental health workers to organize and facilitate several all-inclusive transformational retreats where we walked clients through group exercises to help them grow in leadership, trust, and self-empowerment.
- Performed all small business operations including marketing, research, copywriting, lead generation, sales, order fulfillment, social media presence, problem-solving, customer service, managing finances and payments, website building, product production, and delivery.
Quality Assurance Coach
Concentrix, A SYNNEX Corporation
Seattle, WA
02.2015 - 10.2019
- Evaluated customer interactions and gave written and verbal feedback to advisors helping to improve their performance, ensure accurate troubleshooting, and enhance the customer experience.
- Provided coaching to advisors both 1:1 and in groups, on policies, company procedures, customer support, and communication skills
- Created and presented training materials while training new hires to get them ready to assist customers.
- Empowered and inspired advisors to feel good about their work, provide exemplary customer service and adhere to company guidelines.
- Guided customer satisfaction numbers for several teams of 25 or more advisors from 70% to 95% and helped them to maintain it for 3 or more months through supporting advisors.
Receptionist/Administrative Assistant
ABG
Sumner, WA
01.2012 - 02.2015
- First line of all incoming and outgoing communications
- Responsible for building positive business-to-business relationships and maintaining good rapport for future interactions
- Incorporated quick thinking and problem-solving skills to minimize and overcome negative ramifications from upset clients
- Focused on importance of driving costs down and maintaining satisfaction for customers
- Organized employee work schedule
- Filed hard copy pricing reports and input figures into Excel
- Created professional business documents and presentations in Word, Powerpoint/
- Keynote, Canva, and publisher
- Exchanged emails via Microsoft outlook.
Customer Service Agent
Holland America Line
Seattle, WA
01.2010 - 06.2012
- Provided service to existing and inquiring cruise guests as well as travel agents via phone and email managing over 50 customers per day
- Assisted them with booking cruise, hotel, and air reservations using a computer system called polar as well as internet resources
- Detailed journey, tour, and itinerary options to customers in order to find vacation best fit for them
- Entered accurate data for each reservation and processed credit card payments for cruise deposits and final payments
- Received exceptional ratings on quality assurance and customer service skills consistently.
Education
Certificate of Leadership Achievement -
SuperMajority
California City, CA06.2022
Associate Certified Coach Certification - Life Coaching
International Coaching Federation
Lexington, Kentucky04.2020
Skills
- Executive Leadership
- Effective Communicator and Public Speaker
- Originality and Creativity
- Finance and Accounting Oversight
- Leadership and People Development
- Business and Team Management and Development
- Life Coaching
- Best Practices and Standards
- Analytical Skills
- Emotional Intelligence
- Creative Thinking
- Copywriting
- Presentation Skills and Design
- Customer Relations
Timeline
Certified Life Coach
Rachel Jane LLC
01.2019 - Current
Quality Assurance Coach
Concentrix, A SYNNEX Corporation
02.2015 - 10.2019
Receptionist/Administrative Assistant
ABG
01.2012 - 02.2015
Customer Service Agent
Holland America Line
01.2010 - 06.2012
Certificate of Leadership Achievement -
SuperMajority
Associate Certified Coach Certification - Life Coaching
International Coaching Federation
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