Rachel Hammond
Wilmington,NC
Summary
Compassionate counseling professional with a proven track record in crisis intervention and behavioral analysis. Demonstrates high productivity and efficiency in task completion, leveraging advanced skills in active listening and empathy to achieve positive outcomes in challenging situations. Experienced in customer service management, specializing in conflict resolution and team leadership to enhance customer satisfaction. Committed to fostering collaborative environments that drive results and exceed service goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Crisis Specialist
Rocky mountain crisis partners
11.2022 - Current
- Providing critical resources and support to individuals in crisis
- Collecting data and using it to make informed decisions regarding individuals and populations
- Coordinating legal intervention, outreach, referrals, services, and more
- Assessing patients to determine their needs
- Providing crisis management services during the acute stage, then tapering off as the individual, as a result of counseling, learns coping mechanisms and regains control of her life
- Following up as required
- Maintaining communication with family members, medical providers, government agencies, and other stakeholders
- Handling time-sensitive calls and emails, even during off-hours
- Analyzing data from surveys and notes
- Organizing patient data and maintaining files
- Communicating, both orally and in written form, with other members of a team to improve program efficiency or overall crisis intervention success
- Disseminating information to others who need it
- Adding to the overall discourse in the field with research, reports, publications, and more
- Providing individuals in crisis, family members, and the surrounding communities with information as to the nature of the crisis, why it’s happening, and what it means for them
Sales development representative
agent assistant (Remote)
05.2022 - 11.2022
- Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
- Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets
- Manage and maintain a pipeline of interested prospects and engage sales executives for next steps
- Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle
- Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle
- Identify best practices to refine the company’s lead generation playbook
- Utilize Salesforce, cold calling, and email to generate new sales opportunities
- Identify prospect's needs and suggest appropriate products/services
- Build long-term trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and sales executives
- Report to sales manager with weekly, monthly, and quarterly result
Program Support specialist (GS-4)
Veterans Medical affairs
01.2021 - 05.2022
- The primary assignment consists of visitor and staff screening ensuring appropriate CDC/VHA screening protocols are met
- Greets visitors and staff and validates need for entry
- Employee status is verified using VA identification and Veteran need for entrance to the Medical Center is obtained from visitor
- CDC/VHA protocols will be followed which may include taking external temperature using a handheld device and asking the visitors and staff specific questions developed by VA/VHA and, based upon the temperature and/or the answers to those questions, following a facility developed flowchart of how to direct employees, visitors and staff entering the facility
- Receives visitors and callers, determines nature of business, and directs visitor or caller to his/her destination
- Understands the VA policy for Vendors and follows established guidelines for documenting their visit and ensuring Vendors follow policy
- Calls other services/sections and units throughout the medical center to obtain information for visitor or caller, as appropriate
- Keeps information desk area clean and works with volunteers to assist visitors and staff
- Assists Veterans and visitors with wheelchair requests and/or escort request to appointments or clinics
- Issues and documents issuance of wheelchairs to Veterans and visitors for temporary use
Assistant Manager
Planet Fitness
01.2017 - 01.2021
- Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
- Assist with Staff Management and provide backup support to Club Manager as needed
- Assist in scheduling and supervising staff
- Member service oversight - Ensuring staff is providing a superior customer experience at all times
- Assist in resolving or escalating employee issues or concerns
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Facilitate all member requests, issues and questions
- Assist in overseeing cleanliness and maintenance of facility
- Assist in ordering of supplies using specific budget based on club requirements
- Assist in tracking statistics and reports (weekly, monthly, and annually)
- Backup support for any employee who is absent
- Oversaw disbursing numerous cash transactions daily
- These transactions include accommodation exchange, and various impress fund payments
- I follow instructions as per the standard operations procedures by the accounting, as well as specific guidelines in the office and handbooks and directives
- The incumbent adheres to co-payments, check procedures and local depository requirements, and interprets, determines, and applies guidelines accurately
- Reconciles cash advances in the in a daily basis and always assures that adequate cash in on hand
- Responsible for the Deposits Accommodation Exchange Checks and maintains checkbooks for the cashier advance
- Maintains files and records related to cashier activities
- In charge to pay the replenishes vouchers daily and submits to accounting office in a timely manner
- Advances funds to alternates and ensures that they have sufficient funds to maintain operations during brief absence of cashier
- Enter payments into system and provide with receipts and work with the post collections to the appropriate field service receipts in system and maintains accounts receivable system
Education
Masters - Master of Science in Forensic Psychology
University of Louisiana Monroe
12.2021
Bachelors - Bachelor of Science degree in psychology and a minor in sociology
Augusta University
12.2019
Diploma -
Evans High School
05.2016
Skills
- Analysis Skills
- Basic Real Estate Terminology
- Basic Medical Terminology
- Budgeting Skills
- Collaboration Skills
- Customer Service
- Interpersonal Skills
- Leadership Skills
- Management Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Salesforce
- Appointment Coordination
- Time Management
- Psychology skills
- Analytical Skills
- Critical Thinking
- Effective Communication
- Ethical Decision-Making
- Quantitative Analysis Skills
- Transferable Skills
- Research Skills
- Safety planning
- Documentation skills
- Referral coordination
- Crisis handling
- Mental health assessment
- Patient confidentiality
Certification
- Real Estate License, 06/01/24, Currently pursuing Real Estate Brokers license for the state of Colorado.
- Certified Professional Life Coach, 04/01/24, Certified Professional Life coach accredited by the International Association of Professional Recovery Coaches.
Volunteer Experience
North Carolina Audubon Society 2024
Beach Bird Steward
- Watch over the birds and prevent disturbance by beach-goers.
- Talk to the public about the importance of beach habitats.
- Record instances of disturbance to understand the impact on birds.
- Provide information and education to beachgoers about coastal birds.
- Minimize disturbance to nests, chicks, and adult birds.
- Educate visitors about beach-nesting birds and their species.
Timeline
Behavioral Health Crisis Specialist
Rocky mountain crisis partners
11.2022 - Current
Sales development representative
agent assistant (Remote)
05.2022 - 11.2022
Program Support specialist (GS-4)
Veterans Medical affairs
01.2021 - 05.2022
Assistant Manager
Planet Fitness
01.2017 - 01.2021
- Real Estate License, 06/01/24, Currently pursuing Real Estate Brokers license for the state of Colorado.
- Certified Professional Life Coach, 04/01/24, Certified Professional Life coach accredited by the International Association of Professional Recovery Coaches.
Masters - Master of Science in Forensic Psychology
University of Louisiana Monroe
Bachelors - Bachelor of Science degree in psychology and a minor in sociology
Augusta University
Diploma -
Evans High School
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