Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Rachel Hagemann

Montgomery,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Beacon Building Products
Montgomery, AL
04.2022 - Current
  • Inside sales
  • Calling customers to get jobs for materials
  • Stocking showroom
  • Loading customers orders and products
  • Forklift operator
  • Helping contractors with their ordering process
  • Maintained updated knowledge through continuing education and advanced training.

Customer Order Specialist

Home Depot
Montgomery, AL
04.2014 - Current
  • Supervised customer orders and delivered regular status updates
  • Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance
  • Provided high level of dedicated assistance to customers by helping place orders on company's website
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams
  • Processed payments for customers quickly and accurately to exceed productivity standards
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer services
  • Helped with purchases, locating items and signing up for rewards programs
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Learned roles of other departments to provide coverage and keep store operational
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Head Cashier

Home Depot
Montgomery, AL
11.2005 - 04.2014
  • Processed refunds for worn, damaged, and broken merchandise
  • Delegated daily tasks to team members to optimize group productivity
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Assistant Manager

Hungry Howies Pizza & Subs
Montgomery, AL
03.2004 - 11.2005
  • Received a total of 82 Homer Awards at Home Depot for providing great customer services, creating shareholder value, respecting and taking care of the customers
  • Processed refunds for worn, damaged, and broken merchandise
  • Delegated daily tasks to team members to optimize group productivity
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Education

High School Diploma -

Jefferson Davis High School
Montgomery, AL
05-2003

Skills

  • Customer experiences
  • Verbal and written communication
  • Order monitoring
  • Order processing
  • POS systems
  • Payment processing
  • Timely order fulfillment
  • Product knowledge
  • Staff training and motivation
  • Team member motivation
  • Merchandising proficiency
  • Opening and closing procedures
  • Cash handling
  • Cash register operation
  • Customer assistance
  • Issue resolution
  • Credit and cash transactions
  • Sales Techniques
  • Issue and conflict resolution
  • Communication

Activities

Received a totaled of 82 Homer Awards at Home Depot for providing great customer services, creating shareholder value, respecting and taking care of the customers.

Timeline

Customer Service Representative

Beacon Building Products
04.2022 - Current

Customer Order Specialist

Home Depot
04.2014 - Current

Head Cashier

Home Depot
11.2005 - 04.2014

Assistant Manager

Hungry Howies Pizza & Subs
03.2004 - 11.2005

High School Diploma -

Jefferson Davis High School

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Rachel Hagemann