Rachel Hahn

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.

Managing incoming calls and customer service inquiries
Identify and assess customers needs to achieve satisfaction
Troubleshoot and investigate
Answer customer questions and successfully resolve complaints
Handle high volume of inbound calls
At first point of contact, answer questions, provide education, and solve complex issues
Focus on resolution of issues with first call
Leverage computer navigation skills to toggle between multiple screens an systems to provide answers and
support

• Oversee team of 10+ grocery employees
• Fill up to 150 orders daily.
• I have built a large clientele over the last 4 years
• Satisfied customers with quick, accurate service under tight deadlines.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers.
• We have maintained top five ranking in district and division which is quite an accomplishment for a small store.