Rachel Haile
Thomasboro,IL
Summary
Working at Monicals I had glowing reviews and compliments from customers who I dealt with from waitressing and delivery driving. I always handled every situation with a positive attitude.
Working at Altamont I had compliments from my supervisor, coworkers and the owners about my work I had done for them and for the company.
From both jobs I handled everything with a positive outlook and determination to get it done right and on time.
Overview
5
5
years of professional experience
Work History
Factory Worker
Altamont Co
Thomasboro, Il
10.2023 - 12.2024
- Implemented best practices that improved workflow efficiency and minimized waste.
- Used equipment properly to avoid workplace hazards or injuries.
- Had to drill holes in items we sold in order for them to fix into the machines.
- Peeled the wooden gun grips off of paper to send to the people who sanded them.
Aftermarket
Altamont Co
Thomasboro, IL
12.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used basic coding to help fix company website and made brochures for company.
- Packed and shipped out items we sold
- Made boxes and cut bubble wrap for packing and shipping
Waitress
Monicals Pizza
Paxton, IL
03.2021 - 08.2023
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale systems for efficient transactions.
- Assisted in training new team members on menu items and service standards.
- Adapted quickly to high-pressure situations during peak hours to meet customer demands.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Delivery Driver
Monicals Pizza
Paxton, Il
03.2022 - 08.2023
- Delivered orders promptly to ensure customer satisfaction and repeat business.
- Navigated routes efficiently, minimizing delivery times and fuel consumption.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Communicated effectively with customers regarding order status and delivery timelines.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
High School Diploma -
PBL
Paxton, IL05.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Verbal communication
Timeline
Aftermarket
Altamont Co
12.2024 - 10.2025
Factory Worker
Altamont Co
10.2023 - 12.2024
Delivery Driver
Monicals Pizza
03.2022 - 08.2023
Waitress
Monicals Pizza
03.2021 - 08.2023
High School Diploma -
PBL