Rachel Halenkamp
Monument,CO
Summary
Dynamic and results-oriented professional with extensive experience at Starbucks, where I excelled in customer service and creativity. Leveraged problem-solving and barista skills to enhance customer satisfaction and loyalty, achieving consistently positive feedback. Adept at training and mentoring, I thrive in fast-paced environments, demonstrating exceptional multitasking and decision-making abilities.
Overview
2
2
years of professional experience
Work History
Worker
Vitality Bowls
03.2024 - 10.2024
- Made açaí bowls, smoothies, sandwiches/salads as well as prepping fruits and vegetables.
- Loaded, unloaded, and moved products to and from storage and production areas.
- Maintained work areas by cleaning for maximum productivity and safety.
- Worked fast to complete tasks and meet deadlines.
Barista
Starbucks
07.2022 - 11.2023
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs, COPalmer Ridge High School
Monument, CO05.2024
Skills
- Cleaning
- Customer Service
- Restocking skills
- Creativity and Innovation
- Safety and compliance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Computer Skills
- Positive Attitude
Timeline
Worker
Vitality Bowls
03.2024 - 10.2024
Barista
Starbucks
07.2022 - 11.2023
Criminal Justice
University of Colorado At Colorado Springs
Palmer Ridge High School
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