Rachel Hall
Columbia,Missouri
Summary
~Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. ~Demonstrates strong commitment to providing best possible experience for guests. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Hardworking Environmental Service ~Housekeeper with strong record of quality, efficient work. Achieves daily cleaning targets by using good planning and prioritization skills. Jumps in quickly to handle messes, disinfect rooms and complete special cleaning projects.
Overview
8
8
years of professional experience
Work History
Housekeeper
Boone Hospital
Columbia, MO
07.2023 - 02.2024
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Janitor
Columbia Public School District
Columbia, MO
06.2022 - 06.2023
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Cashier
MU Campus Bookstore
Columbia, MO
08.2018 - 04.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Columbia, MO
05.2016 - 07.2016
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Adhered to all safety regulations set forth by the restaurant management team.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
David H. Hickman High School
Columbia, MO05-2016
Skills
- Vacuuming And Sweeping
- House Maintenance
- Guest Service
- Safe Cleaning With Chemicals
- Preventive Maintenance
- Health And Safety Compliance
- Cleaning And Organizing Abilities
- Cleaning Bathrooms
- Dusting Furniture
- Soiled Linen Removal
- Guest Room Cleanliness
- Carpet Vacuuming
- Floor Sweeping
- Waste Documentation
- Customer Service
- Ceiling Fan Cleaning
- Food Preparation
- Event Planning
- Health Code Compliance
- Event preparation
- Food safety knowledge
- Guest Relations
- Safe alcohol service
- Payment Collection
- Cash Handling
- Guest Reception
- Effective Communication
- Relationship Building
- Store Opening And Closing
- Daily Reporting
- Customer Acquisition
- Checkout Oversight
- Basic Math
- Customer Support
- Attention To Detail
- Open minded
- Hard worker
- Goal Achiever
- Works in great environments of all kinds
Affiliations
- Rollerblading
- Reading
- Writing
- Journaling
- Taking care of animals including sometimes going to the humane society and doing some extra volunteer help, i consider animals very important and are close to my heart dearly
- Working out just even walking wise i enjoy nature alot and getting some sun walking around parks especially the one by my house
Accomplishments
- Attendence
- Very hard driven worker to get the job done efficiently and effectively
- Goal oriented
Languages
English
Professional
References
References available upon request.
Timeline
Housekeeper
Boone Hospital
07.2023 - 02.2024
Janitor
Columbia Public School District
06.2022 - 06.2023
Cashier
MU Campus Bookstore
08.2018 - 04.2021
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
05.2016 - 07.2016
High School Diploma -
David H. Hickman High School
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