Rachel Hammerschmidt
Project Coordinator
Fleming Island,FL
Summary
Project management professional with experience supporting enterprise initiatives, partner onboarding, supplier management, and operational processes within financial services environments. Skilled in project coordination, stakeholder communication, process improvement, and cross-functional collaboration. Proven ability to manage multiple priorities, maintain operational accuracy, and support efficient project execution in fast-paced, deadline-driven environments.
Overview
13
13
years of professional experience
Work History
Project Support Specialist – Supplier & Invoicing Management
Citibank
06.2024 - 05.2026
- Managed supplier invoice validation, approvals, and payment processing for domestic and offshore teams through Procurement-to-Pay (P2P) systems.
- Coordinated reporting activities including training compliance, mandatory leave tracking, monthly business reviews, and data warehouse reporting.
- Organized procedures and training documentation for domestic and offshore suppliers.
- Supported Reg Z remediation initiatives through dispute review and quality validation in Aspen and Pega systems.
Project Specialist (Project Management)
Citibank
10.2023 - 06.2024
- Supported onboarding, conversions, deconversions, migrations, and decommissioning initiatives throughout the project lifecycle.
- Assisted with policy and procedure updates, audit deliverables, and backend partner testing.
- Collaborated with internal stakeholders to ensure smooth project execution and operational readiness.
Account Specialist 4 – Recontact Escalations
Citibank
04.2018 - 10.2023
- Resolved complex escalated customer and partner issues requiring advanced research and problem-solving.
- Served as Subject Matter Expert (SME) for escalated processes and employee training support.
- Processed sensitive legal documentation including Power of Attorney and Cease and Desist requests.
- Utilized multiple banking and internal systems while maintaining confidentiality and compliance standards.
Account Specialist 3
Citibank
02.2016 - 04.2018
- Supported Bankcard and Costco partner operations across customer service and collections functions.
- Managed customer account research and issue resolution while adhering to banking compliance standards.
Front Office Receptionist & Insurance Specialist
Hodges Family & Cosmetic Dentistry
08.2015 - 01.2016
- Managed patient scheduling, insurance verification, treatment coordination, and front office operations.
- Processed insurance claims, appeals, EFTs, and daily financial balancing activities.
Dental Business Assistant
North Florida Dentistry
06.2013 - 08.2015
- Supported front office operations, patient scheduling, insurance processing, and financial coordination.
- Assisted clinical staff while maintaining efficient patient workflow and office organization.
Education
Bachelor of Science - Health & Physical Education
Virginia Intermont College
Skills
Proficient in Microsoft Office Suite, Citi internal systems, and dental software platforms
Project coordination, scheduling, and scope management
Strong organizational, time management, and prioritization skills
Effective leadership, collaboration, and stakeholder communication
Professional verbal, written, and presentation communication
Documentation, reporting, and records management
Problem-solving and conflict resolution in fast-paced environments
Timeline
Project Support Specialist – Supplier & Invoicing Management
Citibank
06.2024 - 05.2026
Project Specialist (Project Management)
Citibank
10.2023 - 06.2024
Account Specialist 4 – Recontact Escalations
Citibank
04.2018 - 10.2023
Account Specialist 3
Citibank
02.2016 - 04.2018
Front Office Receptionist & Insurance Specialist
Hodges Family & Cosmetic Dentistry
08.2015 - 01.2016
Dental Business Assistant
North Florida Dentistry
06.2013 - 08.2015
Bachelor of Science - Health & Physical Education
Virginia Intermont College