Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hammond

Salem,OR

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

20
20
years of professional experience

Work History

Server/Restaurant Waiter

Elmers Restaurant
02.2022 - Current
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Real Estate Agent

John L. Scott
02.2016 - 04.2023
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Cosmetics Counter Manager

Nordstrom
05.2004 - 01.2016
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully implemented cross-selling techniques by recommending complementary products during client consultations which led to increased average transaction values.

Education

Bachelor of Arts - American Literature & History

Portland State University
Portland, OR
05.2001 -

Skills

  • Table setting knowledge
  • Memory retention
  • Upselling
  • Food and Beverage Service
  • Reliable and Responsible

Timeline

Server/Restaurant Waiter

Elmers Restaurant
02.2022 - Current

Real Estate Agent

John L. Scott
02.2016 - 04.2023

Cosmetics Counter Manager

Nordstrom
05.2004 - 01.2016

Bachelor of Arts - American Literature & History

Portland State University
05.2001 -

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Rachel Hammond