Rachel Hancock
Nokesville,VA
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Virginia Cancer Specialists
- Current
- Developing care plans for patients
- Coordinating appointments for patients, such as scans, treatment, consults, referrals, etc
- Assist with insurance and billing claims
- Manage patient records ensuring accuracy and confidentiality
- Advocate patients needs and making sure their voices are heard
- Addressing concerns with patients and ensuring their needs are met
- Educate patients on resources and treatment plans
- Assist with patients navigating the health care system, connecting them with support groups, financial assistance programs, and community resources
Wine Server
Molon Lave Vineyards
05.2022 - 06.2024
- Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
- Developed successful relationships with local wineries and suppliers to ensure a consistent supply of high-quality products.
Server
Outback Steakhouse
12.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Concierge
The Wellington Assisted Living
01.2021 - 05.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Receptionist/Office Assistant
LakeRidge Internal Medicine
01.2020 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Bachelor of Science - Health Science
James Madison University
Harrisonburg, VA12.2023
High school diploma or GED -
Brentsville District High School
Nokesville, VA05.2019
Skills
- Medical office experience
- Medical Scheduling
- Data Entry
- Hospital Experience
- Teamwork
- Medical Records
- Critical thinking skills
- Patient care
- Medical terminology
- Care planning
- Healthcare operations
- Organizational skills
Certification
- CNA, 08/01/19
- Basic Life Support (BLS), 07/01/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Wine Server
Molon Lave Vineyards
05.2022 - 06.2024
Concierge
The Wellington Assisted Living
01.2021 - 05.2021
Server
Outback Steakhouse
12.2020 - 01.2022
Receptionist/Office Assistant
LakeRidge Internal Medicine
01.2020 - 10.2020
High school diploma or GED -
Brentsville District High School
Patient Care Coordinator
Virginia Cancer Specialists
- Current
Bachelor of Science - Health Science
James Madison University
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