Rachel Harding
Dothan
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Back And Neck Pain Center
Dothan
11.2024 - Current
- Greeted patients warmly upon arrival to create a welcoming environment.
- Managed multi-line phone system to efficiently route calls and take messages.
- Scheduled appointments using electronic health record system for seamless coordination.
- Verified insurance information to ensure smooth billing processes for services rendered.
- Assisted medical staff by preparing patient charts and ensuring readiness for consultations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Lawncare and Landscaping
Brackins Lawncare
Headland
01.2020 - 07.2024
- Maintained landscaping equipment and tools, including mowers, trimmers, edgers, blowers, pruners and shovels.
- Maintained records of landscaping activities, including employee time sheets and chemical applications.
- Supervised and coordinated the activities of landscaping personnel to ensure that projects were completed in a timely manner.
- Coordinated with clients regarding their desired results for landscaping projects.
- Provided assistance with landscaping tasks including sodding, mulching, and planting shrubs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Medical Assistant
Allsouth Urgent Care
Dothan
03.2016 - 02.2020
- Assisted physicians with patient examinations and medical procedures.
- Managed patient intake, including gathering medical histories and vital signs.
- Coordinated appointment scheduling and follow-up communications for patients.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Documented patient information accurately in electronic health records systems.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Education
Associate of Science - Nursing
George C Wallace Community College
Dothan, AL 08.2020 - 05.2022
West Creek High School
Clarksville, TNMedical Assistant
Fortis College
Dothan, ALSkills
- time management
- attention to detail
- adaptability
- Positive and professional
- Multitasking and prioritization
- Calm demeanor
Timeline
Receptionist
Back And Neck Pain Center
11.2024 - Current
Associate of Science - Nursing
George C Wallace Community College
08.2020 - 05.2022
Lawncare and Landscaping
Brackins Lawncare
01.2020 - 07.2024
Medical Assistant
Allsouth Urgent Care
03.2016 - 02.2020
Medical Assistant
Fortis College
West Creek High School