Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Hardy

Edina,MN

Summary

Adaptable Manager offers ten years of experience coordinating operations to achieve organizational goals. Successful in fast-paced, deadline-driven environments, to manage goals and team development. History of thriving in team-oriented environments. Passion for developing client relations and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Allstate
Excelsior, MN
05.2020 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited, hired, and trained qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed highly empathetic client relationships, and exceeded company standards and goals.

Manager

Allstate
Bloomington, MN
04.2015 - 05.2020
  • Monitored staff performance and addressed issues.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Responded to customer inquiries and problems to promote great service.

Education

Bachelor of Arts - Human Resources Management

Strayer University

Skills

  • Staff Development
  • Sales Techniques
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Documentation and Reporting
  • Performance Tracking and Evaluation
  • Goal Setting
  • Employee Development
  • Issue and Conflict Resolution
  • Lead Generation
  • Customer Service
  • Fiscal Management

Certification

  • Property & Casualty Licensed in MN & WI 2015-Current
  • Life & Health Licensed in MN & WI 2016 - Current

Timeline

Manager

Allstate
05.2020 - Current

Manager

Allstate
04.2015 - 05.2020

Bachelor of Arts - Human Resources Management

Strayer University

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