Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented with over 10 years of retail experience.
Hi, I’m
Rachel Harkness
Vancouver,WA
Summary
Overview
12
years of professional experience
Work History
Cain Petroleum
Cashier
10.2023 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Prevented losses by watching for suspicious behavior.
- Handled money transactions and operated cash register.
- Greeted customers warmly and provided information on available car wash services.
- Responded quickly to emergency situations involving chemical spills or accidents within facility.
- Upheld safety standards by using proper protective gear when handling chemicals or operating machinery.
- Met cleaning and sanitizing requirements by following set schedule for washing work.
- Pressure washed the carwash.
- Bagged, boxed or wrapped products for customers.
- Kept clean, organized and well-stocked checkout areas.
- Informed customers of promotions and special offers to increase sales.
- Promoted loyalty programs and store cards.
- Balanced cash drawer at beginning and end of each shift.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Stocked store shelves and end-caps with merchandise.
- Trained new retail team members in customer service and company policies.
- Totaled purchases and accepted payments using touch-screen register system.
- Redeemed coupons, loyalty points and benefits for purchased items.
- Covered multiple store areas by cross-training in different roles.
- Counted and secured cash to maintain accurate register totals.
- Kept customers happy by quickly processing payments and bagging purchases.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Issued refunds and credits to customers and documented reasons.
- Pressure washed the carwash when needed.
Kroger
Night Stocker
09.2022 - 05.2023
Job overview
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Chili's Grill & Bar
Dishwasher
09.2020 - 07.2021
Job overview
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
IHOP
Server
06.2020 - 08.2020
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
PL Marketing
Reset Merchandiser
07.2018 - 11.2018
Job overview
- Maintained strong relationships with suppliers and distributors, ensuring timely delivery of products for resets.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Optimized product placement within stores by analyzing sales data and adjusting layouts accordingly.
- Boosted customer engagement with eye-catching displays that showcased new products or current promotions.
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
- Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
- Built fixtures according to plan to effectively display new store merchandise.
- Expedited completion of reset projects through meticulous organization and prioritization of tasks.
- Changed shelves, racks, and displays to meet new schematic designs.
- Arranged consistent shelves, bins, and racks by following established planograms.
Burger King
Fast Food Worker
01.2017 - 06.2017
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Trained newly hired employees on routine tasks and customer service.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
Safeway
Deli Clerk
04.2013 - 08.2016
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Offered product samples to customers, generating additional sales through taste-testing.
Joann Fabric And Crafts
Seasonal Employee
09.2012 - 12.2012
Job overview
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Cut fabric to customer's desired length.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Woodland High SchoolWoodland, WA
High School Diploma
University Overview
Skills
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash Register Operation, Cash Drawer Balancing
- Organizational abilities
- Order Taking
- Product restocking
- Staff Training
- ID Verification
- Drawer balancing
- Promotions and Discounts Understanding
- Loss Prevention
- Honest and Dependable
- Efficient cleaning
- Protective Gear Usage
- Attention to Detail
- Pressure washing experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Cain Petroleum
10.2023 - Current
Night Stocker
Kroger
09.2022 - 05.2023
Dishwasher
Chili's Grill & Bar
09.2020 - 07.2021
Server
IHOP
06.2020 - 08.2020
Reset Merchandiser
PL Marketing
07.2018 - 11.2018
Fast Food Worker
Burger King
01.2017 - 06.2017
Deli Clerk
Safeway
04.2013 - 08.2016
Seasonal Employee
Joann Fabric And Crafts
09.2012 - 12.2012
Woodland High School
High School Diploma
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