Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Rachel Harper

Spencer,West Virginia

Summary

I want to thank you for taking the time and opportunity by looking over my resume. I hope I’m a good fit for your company. Your company appears to be growing in a direction which parallels my interests and career goals. I want to reiterate my strong interest in working with you.

I am seeking a career opportunity where I can develop my knowledge and skills. To help a company and its team members succeed. I am a hard worker, striving, and dedicated in every job that I do. I am a motivated, resilient, and compellingly persuasive individual who loves to learn new things and nothing more then helping customers resolve their problems, handling enquiries, communications, and billing. With having a professional appearance and respectful business-like manner. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Plan Advisor/senior Customer Service

United Healthcare
Charleston, WV
03.2024 - 06.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Independent Contractor

Roane County Commission
01.2021 - 08.2023
  • I’m the caretaker of the counties 4h campground
  • I do a value of different jobs with this company
  • I care for the maintenance on all buildings and entire grounds
  • I also work remotely to do all the busy need as in appointment scheduling, billing, phone calls, events planning, customers concerns and camps for the park.
  • Maintained relationships with existing customers while seeking new ones.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Analyzed customer feedback data to improve customer service processes.
  • Generated monthly invoices for payment of services rendered by the company.
  • Created promotional materials, including flyers, brochures, and direct mail pieces.
  • Managed quality control and maintained high level of customer satisfaction.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Shift Manager

Handimart
Spencer, WV
10.2020 - 08.2022
  • I managed and scheduled all employees’ shifts for the week
  • I also completed all the extra work that needed completed while on shift
  • I would handle billing and funds, take orders, and response to customers’ problems
  • Answers phone calls daily about customer problems
  • I would promote the company’s service to customers with a clear and confident telephone manner.
  • Resolved conflicts between staff members in a professional manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Ensured compliance with food safety regulations and quality standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Care Advocate Representative

CareXM
Remote
02.2019 - 11.2020
  • I would take messages from providers and members
  • I would also transfer them to the right department when needed
  • I would also answer questions and respond back including email, fax, and call
  • I would also review and process medical/dental claims.
  • Facilitated communication between family members regarding patient care decisions.
  • Ensured continuity of care by providing follow-up contact after hospitalizations or emergency room visits.
  • Documented all information related to each case including assessments, interventions, referrals.
  • Collaborated with other healthcare professionals to ensure quality of care for clients.
  • Provided education about end-of-life planning options including advance directives and palliative care.
  • Educated clients about their healthcare options and lifestyle choices.

Foreman

Grass B Gone
11.2016 - 02.2019
  • I was the manager of all employees in making sure all employees completed their duties through the day
  • I was also employees first point of contact if they had any issues with problems
  • I also did the scheduling of appointments for customers, processing orders, responding to customers enquiries via telephone, email, fax, letter
  • I also took care of all billing and time sheets for all employees.
  • Developed and implemented safety protocols for the team.
  • Trained new employees in safety regulations, operational procedures, and company policies.
  • Resolved conflicts between workers in a timely manner.
  • Provided guidance, direction, and technical assistance to crew members.
  • Maintained daily logs of labor and equipment used on-site.
  • Identified areas of improvement for increased efficiency and productivity.
  • Ensured all workers adhered to company policies and procedures.
  • Inspected tools, materials, and equipment to ensure quality standards were met.

Sales Specialist/ Parts Specialist/ Customer Service

I77 Chevrolet Auto
01.2014 - 10.2016
  • I took care of all customers wanting to buy a vehicle by writing up the contract or bill or sale
  • I also would work remotely by scheduling all appointments for customers, answered calls professionally after hours for customers concerns and appointments
  • I maintain up to date paper and computer based files and administrative systems
  • I would manage records of customers interactions, transactions, complaints, communications as well as actions taken
  • Assisted in the training of new team members.

Education

Computer Engineering -

West Virginia Junior College

Roane County High School

Skills

  • Responds promptly to resolve customers inquiries and complaints
  • Customer service
  • Data entry
  • Data retrieval
  • Conflict resolution
  • Multi-line phone system expert
  • Document management
  • Microsoft Office
  • Detail oriented
  • Medical Billing, processing, and reviewing
  • Dental Claims
  • Medical claims
  • Administrative support
  • Time Management
  • Case Management
  • Inbound Calls/ Outbound Calls
  • Problem-solving
  • Invoice processing/Computer-savvy
  • Strong Organizational skills/Billing
  • Medical Terminology
  • Medical Insurance
  • Software Troubleshooting
  • Computer Typing 50 wpm
  • Computer Record Keeping
  • Charting/ Filing
  • Computer Scheduling
  • Records Maintenance
  • Research abilities
  • Strategic Planning
  • Multitasking

Certification

  • Agent License #21074819- Insurance Producer- Life,Health,Accident
  • Customer Service Certification
  • Medical Billing and Coding Certification

Languages

English
Professional

References

References available upon request.

Timeline

Plan Advisor/senior Customer Service

United Healthcare
03.2024 - 06.2024

Independent Contractor

Roane County Commission
01.2021 - 08.2023

Shift Manager

Handimart
10.2020 - 08.2022

Care Advocate Representative

CareXM
02.2019 - 11.2020

Foreman

Grass B Gone
11.2016 - 02.2019

Sales Specialist/ Parts Specialist/ Customer Service

I77 Chevrolet Auto
01.2014 - 10.2016

Computer Engineering -

West Virginia Junior College

Roane County High School

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Rachel Harper