Rachel Harris
Gilbert,AZ
Summary
Currently looking for remote positions in healthcare to utilize the skills sets I have acquired and to continue to acquire within my medical degree.
Overview
18
18
years of professional experience
Work History
Surgery Scheduler/Administrator
Envision Healthcare
01.2023 - 01.2025
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Scheduled surgery procedure's for various Hospitals inpatient and outpatient.
- Took emergency calls daily for heart, liver, and lung transplants.
- Scheduled pediatric cardiac emergent cases, dental, and other outpatient surgeries.
- Scheduled emergent add ons to fit in the daily schedule by coordinating individual surgeons schedule's to accommodate critical patient care.
- Facilitated patient requests for elective surgery, emergent surgery, and future surgeries.
- Created the surgeons schedule for the day of, week and weekend.
- Stayed past hours to ensure patient safety, care, and to make sure the patient was seen in a timely matter for a critical surgery.
- Administrative tasks included making sure the provider and surgeon were paid correctly for stipend, paid time off, and work hours were corrected if needed.
- Saved numerous daily reports which included: the surgeons schedule. as well as various outside surgeon's we covered through different hospital's and facilities.
- Set the schedule for other hospitals and other divisions to ensure all other facilities were covered for the day of, next day, and weekend everyday before 5:00 pm.
- Managed meetings and provided timely stats for surgery coverage needed inside our divisions as well as other divisors. Including are cardiac, lung, and liver providers.
- Created the schedule for all of are call team, Ob, lung, liver, and cardiac providers on call.
- Added cases on the ER vac line to accommodate emergent cases called in over the weekend and daily. I was logged into three different emergent backlines.
- Scheduled for all Banner Hospitals in the East valley, West Valley. As well as, Sonoran, Deer Valley, Greenbaum, Tosca, Shea, Gateway hospitals.
- Trained and proficient in E-clinical, Epic, Citrix, and Cerner EMR systems.
- Coordinated and completed daily emails for scheduling various surgeries, cardiac clearances, Ob consults, sending and receiving medical records.
Outreach Specialist
Wider Circle
05.2020 - 12.2023
- During my time at Wider Circle I was an Outreach Specialist- Schedule events for various medical groups such as: Aetna, Humana, Blue Cross Complete, Blue Cross Blue Shield
- The health plan of San Mateo, Optum, and Brand-New Day insurance
- I also trained various new hires for scheduling, call quality, and metrics
- I was chosen by our Operation Manager in BCC to write a script for the Blue Cross Compete campaign we launched
- I help patients with additional resources for housing, utilities, repairs, transportation, and food services
- We also help schedule any doctor appointments in various departments and locations
- I am looking for a long-term opportunity in medical
- I have my degree in Medical Billing and Coding
- I would prefer to use that knowledge in Claims, Patient coordinator, or Patient scheduler.
Front office Coordinator
Advanced Urology
02.2019 - 01.2020
- Advanced Urology/Gynecology front desk office coordinator
- Proficient it in E- clinical, Epic, and scheduling all procedures in Urology, and Gynecology
- Checked in and out all patients in a timely manner, provided urine specimens for urine cultures and urinalysis to patients
- Scheduled Surgeries and various procedures including Uroflows, Pvrs, Urodynamics, Ultrasounds, Pap smears, Urolifts, etc
- Obtained patient medical records in a timely manner for the direct providers to review
- Worked closely with medical assistances, doctors, and nurses for various tasks
- Received all necessary signatures needed for surgery folders and procedure consent forms
- Proficient in medical billing and insurance process for a clinic environment
- Took payments for co- pays, coinsurance, deductibles, and surgeries
- Opened and closed the clinic for various hours, for both departments
- Shadowed all procedures performed in both clinics for education purposes to now obtain my associated degree in medical assisting.
Patient Scheduler
Presbyterian
03.2018 - 01.2019
- Presbyterian at the Cooper Center for ten months in the patient scheduling department
- Provided services in scheduling patients in Family Practice, Pediatrics, Behavioral Health, Diabetes and INR care management, Pre operation consults, Physicals, and Urgent Cares
- Scheduled follow up appointments for hospitals, newborn ICU, Family Practice, Pediatrics, and all specialty providers
- Scheduled radiology procedures such as X-ray, CT, and MRIS
- Refilled all prescriptions and received referrals for all specialty groups such as: Gi, Cardiology, Orthopedics, Endocrinology, Behavioral Health, and Physical Therapy
- Resolved Tricore lab errors, sent out and received lab errors, and corrections to various labs for different specimens and procedures
- Reported all and any critical test results to the provider as well as any positive infectious disease processes
- Triage Pediatrics and Family practice patients to the proper nurses and facilities
- Spoke to nurses and doctors via phone call and messages per our procedures
- Obeyed HIPAA law and confidently for our patients’ records
- Received an award for outstanding customer service skills.
Data Entry/Enrollment
Excel -Temp
12.2017 - 12.2017
- Presbyterian at the Cooper Center for a month in the enrollment department for Direct Sales
- Assembled sales packets for various groups and performed basic data entry this included new enrollment, dental, and health insurance
- Proficient in Lombardi, Facets, and Share Point and entered information accurately, in a timely manner for enrollment in small and large group sales
- Organized various fliers and print outs for sales packets and tracked materials using Excel spreadsheets.
Data Entry/Medical Filing
Excel –Temp
01.2016 - 01.2016
- Presbyterian Cooper Center, consolidating and filing multiple members medical information into a single file
- Using Facets software and was given a task of completing one thousand files a day
- Exceeded the goal and finished my assignment early while completing three thousand files a day.
Customer Retention/Sales / Sales
SPRINT
05.2010 - 09.2015
- Proficient in customer retention, sales, and technical support
- Facilitated in the areas of finance, international calling, technical support, billing issues and general care
- Ensured that the customer felt valued and used incentives when appropriate such as offering credits or special pricing to retain and successfully provide callers with information on features and benefits of the new product offerings.
Receivables Management
AT&T
07.2008 - 05.2010
- Specialized in finance, with an emphasis on customer retention
- Evaluated current plans and presented options to improve the customer’s experience
- Reviewed billing, price plan options payments, and, when necessary, established up payment arrangements that met the customer’s budgetary requirements.
Relay Interpreter
NEW MEXICO RELAY
05.2008 - 07.2008
- Offered communication services for the hearing-impaired
- Used excellent typing and listening Skills to accurately communicate transcription.
Customer Service Representative
VIRGIN MOBILE
06.2007 - 05.2008
- Worked in billing and sales
- Facilitated payment arrangements, helped establish accounts basic technical support and phone activation.
Education
Associates - Medical Billing and Coding
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Data confidentiality
- Personable and approachable
- Team collaboration
- Document management
- Staff management
- Schedule coordination
- Time management
- Scheduling
- Work Planning and Prioritization
- Relationship development
- Goal setting
- Deadline adherence
- Problem-solving
Timeline
Surgery Scheduler/Administrator
Envision Healthcare
01.2023 - 01.2025
Outreach Specialist
Wider Circle
05.2020 - 12.2023
Front office Coordinator
Advanced Urology
02.2019 - 01.2020
Patient Scheduler
Presbyterian
03.2018 - 01.2019
Data Entry/Enrollment
Excel -Temp
12.2017 - 12.2017
Data Entry/Medical Filing
Excel –Temp
01.2016 - 01.2016
Customer Retention/Sales / Sales
SPRINT
05.2010 - 09.2015
Receivables Management
AT&T
07.2008 - 05.2010
Relay Interpreter
NEW MEXICO RELAY
05.2008 - 07.2008
Customer Service Representative
VIRGIN MOBILE
06.2007 - 05.2008
Associates - Medical Billing and Coding
Keiser University
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