Rachel Harris
Summary
Dynamic Practice Manager at Mercy Health Physicians with a proven track record in budget management and team leadership. Enhanced operational efficiency and patient satisfaction through streamlined workflows and effective communication. Skilled in staff scheduling and compliance with HIPAA regulations, driving significant improvements in clinic performance and patient care outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Practice Manager
Mercy Health Physicians
07.2022 - Current
- Managed the daily operations of two orthopedic clinics, which improved efficiency and patient satisfaction across both locations.
- Established and implemented policies and procedures that streamlined workflows, helping staff provide better care and reducing errors.
- Oversaw payroll and hiring processes, which ensured we had a skilled and motivated team to meet patient needs.
- Collaborated with physicians to assess clinical needs, helping to align resources with patient care priorities for optimal outcomes.
- Handled patient interactions, addressing concerns and complaints promptly, which enhanced the overall patient experience and trust in our clinics.
- Managed finances, budgeting, and inventory, which improved financial health and ensured that necessary supplies were always available for patient care.
Physician Extender
Mercy Health Physicians
09.2016 - 07.2022
- Managed daily operations of an orthopaedic clinic, ensuring smooth workflows which improved patient satisfaction and operational efficiency.
- Collaborated closely with a spine surgeon and the spine team for over 7 years, gaining extensive experience that enhanced patient care and treatment outcomes.
- Coordinated surgery scheduling and clinic appointments, which helped streamline processes and reduce wait times for patients.
- Acted as a patient liaison, addressing concerns and providing guidance, which fostered a supportive environment and strengthened patient relationships.
- Assisted the physician on various research projects, contributing valuable insights that advanced our understanding of spine-related treatments.
- Supported the practice manager with additional projects, helping to drive overall improvements within the clinic and optimize resource allocation.
Athletic Trainer
Mercy Health Hospital
09.2014 - 09.2016
- Managed patient rehabilitation processes in an outpatient physical therapy clinic, which significantly improved recovery times and patient satisfaction.
- Facilitated effective rehabilitation programs, helping patients achieve their goals through tailored treatment plans and hands-on support.
- Oversaw clinic inventory and ordering, ensuring necessary supplies were always available which allowed the team to operate smoothly without interruptions.
- Assisted management in maintaining compliance with Joint Commission and Mercy Hospital standards, which enhanced the clinic's operational credibility and quality of care.
Athletic Trainer
Drayer Physical Therapy
04.2014 - 10.2014
- PRN Outreach Athletic Trainer
- Delivered comprehensive athletic training coverage for outreach sports, ensuring athletes received timely care which enhanced their performance and safety.
Director of Athletic Training and Outreach
Lemak Sports Medicine
04.2008 - 01.2014
- Oversaw operations for multiple physician facilities, fostering strong relationships with schools and communities.
- Managed 30+ schools and 40 athletic trainers, enhancing collaboration between educational institutions and healthcare professionals.
- Directed HR activities, ensuring compliance and efficient management of personnel in clinics.
- Developed strategies to integrate physicians into school systems, promoting community health initiatives.
- Conducted injury surveillance research for over 40 schools to inform preventive measures.
- Facilitated communication between physician teams and administrative management to streamline operations.
- Coordinated physicals for all 30 high schools, ensuring thorough health assessments for athletes.
Head Athletic Trainer
Lambuth University
10.2006 - 04.2008
- Delivered medical assistance to 16 varsity sports, addressing athlete injuries during practices and games.
- Developed Emergency Action Plans to enhance safety protocols for sporting events.
- Created innovative practices and projects to improve athletic training curriculum.
- Assisted in formulating rehabilitation plans for injured athletes, promoting effective recovery.
- Managed inventory of supplies for sports medicine services, including braces and ice packs.
- Filed insurance claims accurately to ensure coverage for sports medicine services provided.
- Coordinated with coaching staff to facilitate timely medical support for athletes in need.
- Trained student volunteers on emergency response procedures during athletic events.
Head Athletic Trainer
Champion Sports Medicine/NFLE
08.2005 - 10.2006
- Head ATC at Bessemer Academy High School
- Head ATC at Pizitz Middle School
Head Athletic Trainer
NFL Europe
01.2003 - 07.2006
- Provided medical assistance to injured athletes during practices, games and other sporting events.
- Assisted with the development of rehabilitation plans for injured athletes.
- Worker's Compensation Paperwork
- Helped set up new team in Cologne, Germany
- Coordinating with league officials and NFL Head Athletic Trainers concerning allocated players
- Responsible for daily operations
- Coordinating all medical needs of athletes in USA and Europe
- Monitored athletes' health records including immunization status, allergies, acute and chronic illnesses or any other relevant medical information.
- Attended meetings with coaching staffs to discuss strategies for preventing injuries among players.
- Scheduled appointments for diagnostic testing such as X-rays or MRI scans when necessary.
- Recorded detailed reports on patient progress, medications administered and treatments performed.
- Educated coaches, players and parents about safety procedures, equipment use and injury prevention techniques.
Assistant Athletic Trainer
Healthsouth/NFL Europe
01.2001 - 01.2003
- Graduate Assistant for NFL Europe (Jan 2001-2002)
- Assistant to Head Athletic Trainer for NFL Europe
- Responsible for all doctor appointments for players
- Performed administrative tasks such as ordering supplies and maintaining inventory logs.
- Monitored the health status of all athletes through pre-participation physical examinations.
- Facilitated referrals when appropriate by providing detailed information about an athlete's condition to specialists.
- Provided rehabilitation services to athletes with musculoskeletal injuries, including therapeutic exercise prescription and manual therapy techniques.
- Maintained accurate records of athlete's medical histories, treatments, progress notes, and discharge summaries.
- Conducted daily evaluations of injured athletes and developed individualized treatment plans accordingly.
- Developed emergency action plans for athletic events and assisted in the management of acute sports-related injuries on site.
- Assisted in developing educational materials related to injury prevention topics such as concussion awareness or heat illness prevention.
- Scheduled appointments for athletes with outside healthcare providers when necessary.
- Inventoried training supplies and medical equipment.
Education
Master of Science - Sports Science / Athletic Training
United States Sports Academy
Daphne, AL08-2006
Bachelor of Arts - Education / Athletic Training
Northern Kentucky University
Highland Heights, KY05-1998
Skills
- Budget management
- Staff scheduling
- Payroll administration
- Team leadership
- Effective communication
- Problem solving
- Workflow management
- Staff management
- HIPAA and OSHA regulations
- Electronic health records
- Teamwork and collaboration
Accomplishments
- 2012 Alabama Athletic Trainer of the Year
Certification
- Certified Athletic Trainer (NATABOC)
- CPR
References
References available upon request.
Timeline
Practice Manager
Mercy Health Physicians
07.2022 - Current
Physician Extender
Mercy Health Physicians
09.2016 - 07.2022
Athletic Trainer
Mercy Health Hospital
09.2014 - 09.2016
Athletic Trainer
Drayer Physical Therapy
04.2014 - 10.2014
Director of Athletic Training and Outreach
Lemak Sports Medicine
04.2008 - 01.2014
Head Athletic Trainer
Lambuth University
10.2006 - 04.2008
Head Athletic Trainer
Champion Sports Medicine/NFLE
08.2005 - 10.2006
Head Athletic Trainer
NFL Europe
01.2003 - 07.2006
Assistant Athletic Trainer
Healthsouth/NFL Europe
01.2001 - 01.2003
Master of Science - Sports Science / Athletic Training
United States Sports Academy
Bachelor of Arts - Education / Athletic Training
Northern Kentucky University
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