Rachel Hart
Center Point,AL
Summary
Experienced professional with a proven track record of building strong relationships, resolving complex issues, and fostering customer loyalty. Over 12 years of experience in maintaining customer satisfaction and driving company success. Open to relocation anywhere and authorized to work in the US for any employer.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer/Assistant Manager
Champion Cleaners
04.2021 - Current
- Customer service representative, maintains a positive attitude and communicates with the management team. Duties include; processing of garments into dry cleaning software system.
- Talks with customers, primarily face to face.
- Receives incoming orders.
- Complete transaction for outgoing orders
- Records information into the computer for customer service.
- Properly inventories and sorts items.
- Assumes responsibility for all components of the job from start to finish.
- Responds promptly to customer needs
- Previous customer service, retail or cashier experience.
- Physical demands: Required to stand; walk and frequently lift
- Comprehend instructions, short correspondence, and memos.
- Customer service, retail or cashier experience.
- Physical demands: Required to stand; walk and frequently lift
- Ability to read and comprehend instructions, short correspondence, and memos.
Teacher
La Petite Academy
12.2019 - 04.2021
- Design and follow a full schedule of activities and discover suitable teaching material
- Balance your teaching between logical and social exercises
- Provide basic care and caregiving activities
- Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing etc) to enhance the child’s abilities
- Evaluate children’s performance to make sure they are on the right learning track
- Remain in constant communication with parents and update them on the progress of their children
- Observe children’s interactions and promote the spirit of concord
- Identify behavioral problems and determine the right course of action
Sales Consultant/ Customer Service
Office Depot OfficeMax
04.2018 - 11.2019
- Provide excellent Customer service per the standards of Office Depot, and assist in situation to ensure customer satisfaction. Build customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge products and service Office Depot offer.
- Handle POS system at check out.
- Responsible for handle Copy Center support, helping customer with a varieties of services we offer.
- Help with the Design, posters, flyers, business cards, and etcs. Help with making copies, and help with the used and understand of copy machines.
- Responsible for handling shipping and receiving duties, Handle inventory, stocking, and shipping packages for customer using UPS, FedEx and Postal Services
Receptionist
H & R Block
01.2010 - 04.2010
- First Impression greeted client warmly with a smile, listened to client's needs, answered client's needs, delightfully summarized the client's needs and closed the call, Warmly greeted the client with a smile within three seconds of entering the office.
- Acknowledge every client, Accommodate every client's preferences, Listen to every client, Support every, Show every client expertise, understand every client's needs, and solidify every client's relationship.
- Pos Plus system relating to check processing, Credit Card and Check Voids, Cash Drawer Reconciliation.
Customer Service/ Data Entry
First American Real Estate Tax Service
04.2004 - 05.2007
- Prepared memos and maintained a current client directory within Excel.
- Filing and sorting large bundles of mail to be keyed., processing, mailing and audit reports for entire client, while maintaining logs to document completion preparing reports of findings on a monthly basis.
- Answering phone and performing data entry, ten data entry.
- Analyzed and organized office procedures, such as bookkeeping and clerical service.
- Answered calls, entered data, faxed, typed and made outbound follow up calls.
- Performed general office duties, including all daily correspondence and ten key data entry.
- Audit reports for entire client base while maintaining computer system.
- Documenting and preparing reports of findings on a monthly basis.
Customer Service Specialist/ New Account Setup
Castle Mortgage Corp
03.2002 - 05.2004
- Adept at addressing work processed and new system, coordination task force projects.
- Closely coordinated with all departments to ensure smooth and orderly flow of new loan files.
- Performed data entry of new loan information into data system.
- Reviewed files for missing documentation and take necessary measures to obtain missing or incomplete documents.
- Answered calls, entered data, faxed, typed and made outbound follow up calls.
- Performed back up duties to all servicing departments, customer service, insurance, special insurance.
Education
High school or equivalent -
Erwin High School
Birmingham, AL05.1997
Skills
- Retail sales
- Medical receptionist
- Shipping & Receiving procedures
- Quality assurance
- Credit Card & Payment processing (10 years)
- Product and service knowledge (4 years)
- Microsoft Office
- Order fulfillment
- Microsoft Word
- Sales and marketing
- Warehousing functions
- POS
- CSR (2 years)
- Customer Care (10 years)
- Sales
- Retail store support
- Merchandising
- Microsoft Excel
- 10 Key Calculator
- Customer Service
- Typing
- Call Center
- Data entry (10 years)
- Retail materials management
- Cash handling
- Customer Support
- POS systems expert
- Front desk
- Supervising experience
- Cash register
- Communication skills
- Stocking and replenishing (5 years)
- Assistant manager experience
- Very skill full with Microsoft Office Products (10 years)
- Report preparation
- Computer proficient
- Money handling abilities (10 years)
- Multi-line phone systems
- Negotiation
Certification
Driver's License
Timeline
Customer/Assistant Manager
Champion Cleaners
04.2021 - Current
Teacher
La Petite Academy
12.2019 - 04.2021
Sales Consultant/ Customer Service
Office Depot OfficeMax
04.2018 - 11.2019
Receptionist
H & R Block
01.2010 - 04.2010
Customer Service/ Data Entry
First American Real Estate Tax Service
04.2004 - 05.2007
Customer Service Specialist/ New Account Setup
Castle Mortgage Corp
03.2002 - 05.2004
High school or equivalent -
Erwin High School
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