Rachel Hartley

Medical Receptionist

• Checked patients in and out for appointments and collected co-payments.
• Straightened up waiting room to maintain neat and organized space.
• Scheduled and confirmed patient appointments and consultations.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Sterilization Technician:

• Inspected instruments to ensure they were free of debris prior to being placed in the autoclave chamber.
• Operated sterilizers, aerators and washers to disinfect and sterilize dental instruments.
• Supported departmental initiatives to meet productivity standards and flexible staffing needs.
• Worked quickly and efficiently to clean patient rooms.
• Utilize knowledge of each dental procedure to prepare the room with the correct tools and materials needed.
• Greet and bring patients to rooms. Ensure the proper forms are completed by the legal parent or guardian for each patient.

• Maintained a cleanly and organized store.
• Monitored progress by establishing plans, budgets and measuring results.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Planned and coordinated logistics for events.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Cultivated and maintained positive community relations by holding in store fund raisers and getting involved in community events.

• Designed programs to encourage entertainment, relaxation, socialization and fulfillment for Morning Breeze Retirement Community.
• Created monthly calendars of events to inform staff and residents of upcoming activities.
• Organized travel arrangements for day trips to local attractions.
• Interacted with patients and families by addressing questions and concerns.
• Visited with residents to provide sensory stimulation and reality orientation.
• Conducted assessments to evaluate resident preferences for leisure time pursuits.
• Remained alert to conditions interfering with safety and well-being of residents involved in activities.
• Contributed to community-focused public relations.
• Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
• Coordinated musical guests, movies and other types of resident entertainment.
• Handled budgetary concerns, keeping activities affordable.
• Ensured safety protocols were followed during all activities.
• Planned special events for holidays, birthdays, and other occasions.
• Adhered to HIPAA guidelines when discussing sensitive information about patients.