Rachel Haspel

• Leads/oversees/coaches a team of customer service representatives and shipping experts.
• Creates, implements, and manages daily processes and procedures to operate an efficient, quality-controlled, and profitable department.
• Ensure that all customer inquiries are handled in a timely and professional manner.
• Collaborate with other departments such as Architecture and Design, Technical Support, and Sales Representatives to ensure all needs are met.

Tasks include -

• Monitors team member attendance, calls and break schedules.
• Provide support on all escalated calls/emails.
• Directing various emails regarding order inquiries, payments, and shipping.
• Confirm appropriate/required updates are submitted via retailer portals. (shipping confirmations, backorders)
• Audit POs for accurate costs.
• Verify/audit invoices for AR & accounting.
• Audit/dispute warehouse inventory.
• Book/schedule LTL shipments.
• Provide shipping/LTL quotes.
• File damaged ground shipment claims.

• Generated documentation and information required for freight shipments.
• Monitored inbound and outbound freight operations to establish timely delivery of shipments.
• Maintained and updated forms, reports, logs, and records through vendor portals.
• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.