Summary
Overview
Work History
Education
Disclaimer
Personal Information
Timeline
Generic

Rachel Hatton

Naugatuck,ct

Summary

To utilize my professional experience, enabling any company that employs me to achieve better management, merchandising, scheduling, cash management, file maintenance, and customer service.

Dedicated retail professional with over 20 years of experience in grocery operations, customer service, and team leadership. Able to manage daily store functions, train and motivate staff, and deliver excellent customer experiences. Skilled in inventory control, merchandising, and building strong customer relationships to drive repeat business.

Overview

26
26
years of professional experience

Work History

Grocery/assistant Manager

Adams Hometown Markets
11.2017 - Current
  • Oversee the daily operations of the grocery, dairy, and frozen departments, ensuring excellent customer service, efficient store processes, and a safe, organized environment.
  • This role involves supervising staff, managing inventory, driving sales, and maintaining compliance with company standards and health regulations.

Store Manager in training

Adams Hometown Markets
11.2017 - Current
  • Spending several months in every department of the store, learning the entire process of each department.
  • Shadowing each department manager, learning ordering, stocking, rotation, shrink processes, and scheduling.
  • Maintaining fresh, clean, and fully stocked departments for the customers.
  • The departments learned are as follows: deli, bakery, meat, seafood, grocery, customer service, and finally managerial functions.

Store Manager

Rite Aid pharmacy
07.2006 - 11.2017
  • Responsible for all daily operations, in charge of all associates and scheduling, accountable for sales building, merchandising, and administrative duties, including deposit banking, inventory, and in-stock conditions.
  • At the helm of customer service, leading by example for all associates, in charge of training associates on company policies, procedures, and loss prevention.
  • I was promoted to the last location to clean up the store's conditions.

Service Manager/ Bookkeeper/File maintenance

Adams Hometown markets
08.1999 - 07.2006
  • From 1999 to the year 2006 I had many roles for Adams supermarkets.
  • In my file maintenance role I was responsible for all the pricing in the store as well as the signage and making sure that it upheld the correlation of the store flyer.
  • I was responsible for receiving in all inventory maintaining all invoices through direct store delivery computer system handled all damaged and returnable goods and worked as a backup service manager for bookkeeper until I was later placed in the same position.
  • In my customer service bookkeeping role I reconciled daily deposits ensured accuracy of cashier records supervised Cashiers and baggers facilitated proper work flow for register lines performed daily audits on cashier drawers handle incoming customers service calls for the general public managed customer complaints and resolved issues both in store and by phone trained new employees on store policies and procedures and was an integral part in the training new customer service managers.

Education

Associate Degree -

Naugatuck Valley community tech
CT, USA
01.1998

Disclaimer

I hereby declare that the information provided is true and correct to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 04/11/76
  • Gender: Female

Timeline

Grocery/assistant Manager

Adams Hometown Markets
11.2017 - Current

Store Manager in training

Adams Hometown Markets
11.2017 - Current

Store Manager

Rite Aid pharmacy
07.2006 - 11.2017

Service Manager/ Bookkeeper/File maintenance

Adams Hometown markets
08.1999 - 07.2006

Associate Degree -

Naugatuck Valley community tech

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Rachel Hatton