Rachel Hauch
Buchanan,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail oriented and committed to best-in-class customer service and maintaining professionalism.
Overview
17
17
years of professional experience
Work History
Call Center Customer Service Representative
Morley Companies (contracted With General Motors)
Saginaw, MI
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention.
- Addressed escalated customer service issues sent to save customer relationships.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Met customer call guidelines for service levels, handle time and productivity.
- Valued member of the Absent Agent Specialist team who ensured customer commitments were met for sick or absent advisors.
Child Caregiver
Self Employed
Niles, MI
03.2014 - 12.2021
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Front of House Manager
Roma Pizza
Bridgman, MI
05.2010 - 11.2018
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Education
Associate of Science - Business Administration
Lake Michigan College
Benton Harbor, MI05.2023
High School Diploma -
River Valley High School
Three Oaks, MI05.2011
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- High-Volume Environments
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Good Listening Skills
- Proactive Self-Starter
- Excellent Attention to Detail
- Team-Oriented and Cooperative
Timeline
Call Center Customer Service Representative
Morley Companies (contracted With General Motors)
12.2021 - Current
Child Caregiver
Self Employed
03.2014 - 12.2021
Front of House Manager
Roma Pizza
05.2010 - 11.2018
Associate of Science - Business Administration
Lake Michigan College
High School Diploma -
River Valley High School
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