Rachel Haynes
Gainesville,Texas
Summary
Exceptionally well rounded, creative, resourceful and flexible. Skilled in communication, information gathering, investigation, analysis, dissemination, and problem solving. Proven ability to learn and operate a host of software applications and use presentation software efficiently in any environment to all levels of personnel. Advanced training in, and real-world application of, problem-solving methods, analysis, and threat hunting.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Intelligence Analyst
Digital Shadows_a ReliaQuest Company
07.2022 - Current
- Led the collection of information from a wide range of sources, producing clear and concise written or verbal reports on cyber threats including current and emerging threat vectors tactics, techniques, and procedures
- Expert use of open and closed source tools to plan and direct research/investigation, utilizing a range of variables, to collect new actionable intelligence for processing and dissemination
- Actively monitor and research cyber threats and vulnerabilities on the open, deep, and dark web with a direct or indirect impact on customers
- Proven track record of successfully interfacing with customers on both technical and non-technical levels, including onboarding customers to the platform, conducting integrations, guiding them through understanding incident alerts, and tailoring further collection for customer satisfaction
- Analyze and respond to previously undisclosed software and hardware vulnerabilities
- Interpret and act on results from various security technologies including SIEM, IDS/IPS, Endpoint Solutions, DLP, etc
- Through ReliaQuest’s proprietary security operations platform, GreyMatter and Digital Shadows Search Light
- Strong interpersonal, critical thinking, and communication skills, including the ability to clearly convey complex and technical data to nontechnical customers
Licensed Texas Peace Officer
08.2014 - Current
- Experienced Law Enforcement professional holding a Master Peace Officers Certificate
- Actively maintaining certifications and licensure with a culmination of the following skills and abilities:
- Serve my community and local area with Integrity, Courage, Professionalism, and Ethics
- Maintain public peace
- Proactively prevent and deter crime
- Respond to public service calls to domestic disturbances, civil complaints, property disputes, and related incidents
- Answer calls and complaints involving automobile accidents, misdemeanors, and felonies
- Passionately apply knowledge of criminal law and criminal procedure, within the spirit of the law and letter of the law, to the investigation, apprehension, arrest, and custody of persons committing misdemeanors and felonies, including rules of evidence pertaining to the seizure and preservation of evidence in traffic and criminal cases
- Develop curriculum, coordinate, present, and conduct training in a variety of areas of law enforcement including: Field Training Officer, Firearms Instructor (rifle, pistol, shotgun), police ethics, less lethal munitions tactics instructor, communications and problem solving, mental health peace officer, and de-escalation tactics instructor
MEDIA/TRAINING COORDINATOR
Select Energy Services
11.2019 - 01.2021
- Extensive knowledge of instructional design theory and implementation; Selected appropriate training methods or activities; Developed, implemented, and delivered training programs within all SES Business Units
- Researched and developed new hire orientation and training
- Created a host of onboarding training for three different business units, integrated the hiring process, orientation, required safety training, and progressive career development and training into an automated eLearning environment
- Conducted cost-benefit analysis of multiple LMS platforms and calculated training ROI based on personnel time saving methods
- Continually evaluated training progress and training procedures to monitor and analyze course effectiveness and updated curriculum as needed: completed full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
FIELD SERVICE REPRESENTATIVE
Intelligent Software Solutions
09.2012 - 03.2014
- Provided training, support, and assistance to strategic and tactical level Multi-National Forces within the Afghanistan Theater of Operations over the usage of the Combined Information Data Network Exchange (CIDNE) and the Web-Enabled Temporal Analysis System (WebTAS)
- Briefed and trained strategic level commanders on the usage of CIDNE and WebTAS as applied to troop movements and intelligence operations
- Trained over 850 multi-national ISAF forces in three different Regional Commands on operation and data entry into the databases and its required usage in the AOR
- Analyzed, recorded, and vetted customer requirements, data sources, infrastructure, as well as identified information flow obstructions and provided guidance on maintaining data flow integrity to ISAF/IJC Commanders
SPECIAL INVESTIGATOR/CONTRACTOR
US Department of State
09.2010 - 05.2012
- Conducted background investigations and personal interviews of personnel requiring security clearances for employment with the military or other government organizations
- Wrote in depth reports using Department of State tools and databases relating the relevant information acquired during the investigation to individual case managers
INTELLIGENCE ANALYST (1N451)
United States Air Force
01.2002 - 01.2008
- Led, trained, and directed multi-service and civilian personnel in target development and analysis; conducted collection management, threat research and network mapping/development leading to intelligence analysis and report dissemination for multiple Combatant Commands in support of the National Security Agency/Central Security Service-Texas
- Utilized OSINT, SIGINT, IMINT, HUMINT, and their associated tools to provide the most up to date, accurate, and complete information in support of CT
- Organized 200+ research projects in support of CT staff and customer requests
- Analyzed, interpreted, fused, and evaluated accumulated information to accurately respond to customer requests; Ensured required statistical data was compiled and reported according to Signals Intelligence (SIGINT) directives
- Developed intelligence used by product lines to produce product reports utilized in the Global War on Terrorism and Homeland Security Operations in accordance with established guidelines for U.S
- War fighters and national decision makers
- Selected as Subject Matter Expert (SME) responsible to develop and present briefings to executive level managers and visitors both military and civilian; established and maintained effective working relationships with commanders, directorates, and general staff personnel to obtain required cooperation and support of collection efforts and target analysis
- Trained over 75% of SIGDEV military and civilian staff; Developed tool usage manuals and eight continuity books
Education
Signals Intelligence - Signals Intelligence Analyst Course (1N4X1)
Signals Intelligence Analyst Course
Goodfellow Air Force Base01.2003
Associate Degree - Communication Information Technology
Community College of The Air Force
05.2007
Bachelor's Degree - Business Administration
American Military University
05.2009
TCOLE License -
Texoma Regional Police Academy
07.2014
Skills
- Open source intelligence
- Collaborative teamwork
- Creativity and innovation
- Threat assessment
- Cybersecurity
- Excellent communication
- Intelligence analysis
Certification
- CompTIA Security+
- Splunk Core User
- CTCE Ciphertrace Cryptocurrency Tracing Certified Examiner
- TCOLE Mental Health Peace Officer Certification
Timeline
Senior Intelligence Analyst
Digital Shadows_a ReliaQuest Company
07.2022 - Current
MEDIA/TRAINING COORDINATOR
Select Energy Services
11.2019 - 01.2021
Licensed Texas Peace Officer
08.2014 - Current
FIELD SERVICE REPRESENTATIVE
Intelligent Software Solutions
09.2012 - 03.2014
SPECIAL INVESTIGATOR/CONTRACTOR
US Department of State
09.2010 - 05.2012
INTELLIGENCE ANALYST (1N451)
United States Air Force
01.2002 - 01.2008
Signals Intelligence - Signals Intelligence Analyst Course (1N4X1)
Signals Intelligence Analyst Course
Associate Degree - Communication Information Technology
Community College of The Air Force
Bachelor's Degree - Business Administration
American Military University
TCOLE License -
Texoma Regional Police Academy
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