Rachel Hays
Aurora,OH
Summary
Store Team Leader with strong leadership and organizational skills. Passionate and professional in role. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Store Team Leader
Aerie By American Eagle
08.2023 - Current
- Manage and execute the store business plan to drive KPI results.
- Recruit, hire, and train management and associate team. Manage all compensation decisions.
- Motivate and inspire the team for success using the AEO core values.
- Train management and associates on the AEO business selling model.
- Recognize and reward associates for outstanding performance.
- Resolve all customer concerns and issues.
- Analyze reporting and daily sales trends to make decisions that will drive results.
- Meet payroll goals, scheduling, and oversee daily operations of the store.
- Lead all visual directives ensuring floorsets are planned, scheduled, and properly executed.
- Build customer loyalty through excellent customer service and in-store experience.
Service & Styling Manager
Anthropologie
06.2022 - 08.2023
- Manages opening and closing procedures for the store.
- Interview new hire applicants.
- Approved payroll submissions for employees.
- Provided new and updated training for the sales associates.
- Help team achieve monthly sales goals.
- Respond to customer concerns and complaints.
- Oversee the sales floor and staff to provide an excellent customer experience.
- Help customers with their styling needs.
- Process shipment for placement on the sales floor.
- Strong sense of company culture.
Assistant Store Manager
The Gap
09.2021 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Office Manager
Omega Transportation Consultants
09.2014 - 09.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained CRM database with customer updates.
- Manage all office operations.
- Utilized client feedback to maintain customer satisfaction and increase revenue.
- Prepared meeting materials for potential new clients.
- Strong verbal and written communication skills.
Realtor
Howard Hanna
05.2010 - 09.2012
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Wrote contracts to outline sales and purchases of properties.
- Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
Retail Associate
Three Elisabeth's Baby & Kid Shop
01.2004 - 05.2006
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
No Degree - Fashion Merchandising
Kent State University
Kent, OHSkills
- Business acumen
- Sales Tracking
- Store operations
- Team building
- Sales analysis
- Brand awareness
- Recruitment and hiring
- Customer Service Management
- Multitasking and Prioritization
Timeline
Store Team Leader
Aerie By American Eagle
08.2023 - Current
Service & Styling Manager
Anthropologie
06.2022 - 08.2023
Assistant Store Manager
The Gap
09.2021 - 05.2022
Office Manager
Omega Transportation Consultants
09.2014 - 09.2021
Realtor
Howard Hanna
05.2010 - 09.2012
Retail Associate
Three Elisabeth's Baby & Kid Shop
01.2004 - 05.2006
No Degree - Fashion Merchandising
Kent State University