Rachel Hefner
Frederick
Summary
Hardworking employee with customer service, multitasking, and time management skills. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Frederick Public Schools
Frederick
08.2024 - 07.2025
- Implemented behavior management strategies designed by special education staff members.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Advised instructor on student behavior or issues requiring immediate attention.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
Special Education Paraprofessional
Webster Middle School
Oklahoma City
07.2022 - 01.2023
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Attended professional development sessions related to working with special education populations.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Managed class of special education students in absence of lead teacher.
Special Education Paraprofessional
Jones Public Schools
Jones
08.2021 - 06.2022
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Managed class of special education students in absence of lead teacher.
- Monitored student needs and supported mobility-restricted students.
Infant Teacher
St. Luke's Child Care Center
Edmond
09.2020 - 03.2021
- Provided individualized care and attention to each infant in the classroom.
- Maintained records of attendance and provided weekly updates to parents regarding their child's activities.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Developed and implemented daily lesson plans to support infant development.
Certified Nursing Assistant
Oak Hills Care Center
Jones
02.2020 - 09.2020
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cook
Gateway Learning Center
Edmond
10.2019 - 02.2020
- Performed basic administrative duties such as inventory management, ordering supplies.
- Adhered to food safety standards when storing and preparing foods.
- Replenished food items from inventory and rotated ingredients.
Two Year Old Teacher
Bridge Kids Learning Center
Mustang
05.2019 - 10.2019
- Developed lesson plans that incorporated play-based activities into the curriculum for the two years olds.
- Maintained accurate records of attendance and other required documents related to two year olds' education.
- Monitored playground activities during outdoor playtime with the two years olds.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
President
Helping PAWS non-profit
Granite
07.2017 - 07.2019
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Represented the organization at community events and public forums to promote its mission.
- Negotiated contracts with vendors, suppliers and other partners.
- Directed company-wide budgeting, financial planning, and analysis processes.
Childcare Provider
Self Employed Services
Granite
07.2015 - 05.2019
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Developed positive relationships with families by communicating regularly about their child's development.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Maintained daily records of activities, behaviors, meals, and naps.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Customer Service Manager
Walmart
Hobart
06.2014 - 03.2015
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated and authenticated returns, exchanges and voids.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Some College (No Degree) - Medical Billing
Bryant & Stratton College
NYSome College (No Degree) - Secondary Education - Mathematics
Grand Canyon University
Phoenix, AZSome College (No Degree) - Education
University of Phoenix
Tempe, AZSome College (No Degree) - Business
Western Oklahoma State College
Altus, OKSkills
- Verbal and written communication
- Behavior management
- IEP implementation
- Student monitoring
- Record keeping
- Individualized instruction
- Social skills development
- Time management
Certification
- First Aid CPR AED 8/12/2024
- Entry Level Child Care Training 6/24/2019
References
References available upon request.
Timeline
Special Education Paraprofessional
Frederick Public Schools
08.2024 - 07.2025
Special Education Paraprofessional
Webster Middle School
07.2022 - 01.2023
Special Education Paraprofessional
Jones Public Schools
08.2021 - 06.2022
Infant Teacher
St. Luke's Child Care Center
09.2020 - 03.2021
Certified Nursing Assistant
Oak Hills Care Center
02.2020 - 09.2020
Cook
Gateway Learning Center
10.2019 - 02.2020
Two Year Old Teacher
Bridge Kids Learning Center
05.2019 - 10.2019
President
Helping PAWS non-profit
07.2017 - 07.2019
Childcare Provider
Self Employed Services
07.2015 - 05.2019
Customer Service Manager
Walmart
06.2014 - 03.2015
Some College (No Degree) - Medical Billing
Bryant & Stratton College
Some College (No Degree) - Secondary Education - Mathematics
Grand Canyon University
Some College (No Degree) - Education
University of Phoenix
Some College (No Degree) - Business
Western Oklahoma State College
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