Rachel Hefner
Canandaigua,NY
Summary
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
6
6
years of professional experience
Work History
Home Health Aide
PPL: Home
Canandaigua, NY
12.2025 - Current
- At this job my responsibilities include taking care of my client, cleaning, shopping, helping with medications, setting up appointments, helping with paperwork, organizing, and bathing.
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
- Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
- Provided emotional support to patients and their families during challenging times
- Administered medications according to physician instructions while adhering to proper dosage guidelines
- Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
- Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
- Coordinated with other healthcare professionals such as nurses or physical therapists for comprehensive patient care
- Closely monitored medication supplies for expiration dates or low stock levels; promptly restocked medications when necessary
- Collaborated with healthcare professionals to develop and implement strategies for managing chronic conditions such as diabetes or hypertension
- Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance
- Provided transportation for patients to medical appointments, therapy sessions, or social outings as needed
- Responded promptly to emergency situations by following established protocols and seeking appropriate assistance
- Maintained accurate records of daily activities, including tasks performed and observations made on each patient's condition
- Maintained strict confidentiality regarding all aspects of patient information according to HIPAA regulations
- Collaborated with family members or caregivers to ensure continuity of care between visits
- Attended training sessions regularly to stay updated on best practices in home healthcare
Home health aide
Horizon Home Care Services
Canandaigua, NY
11.2022 - 11.2024
- My position required a lot of cleaning, taking care of laundry, making sure my client takes his medications, shopping, running errands, helping with paperwork, setting up appointments, and depending on the client I have at the time, bathing needs as well, I will also help my client get around if he or she can't walk well. During my time working for this company I've accomplished to get numerous raises from my supervisor.
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
- Administered medications according to prescribed schedules and documented patient responses
- Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen saturation levels
- Collaborated with healthcare professionals to develop and implement individualized care plans for patients
- Ensured a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Provided emotional support to patients and their families during challenging times
- Communicated effectively with healthcare team members regarding patient progress or concerns
- Managed medical supplies inventory by monitoring stock levels and placing orders as needed
- Assisted in meal planning/preparation based on dietary restrictions or preferences of patients
- Coordinated transportation arrangements for medical appointments ensuring timely arrival at healthcare facilities
- Supported individuals with chronic illnesses such as diabetes or hypertension through medication management
- Closely monitored wound healing progress while providing appropriate wound care interventions
- Served as a reliable and trustworthy companion to patients, fostering a sense of security and companionship
- Developed strong relationships with patients, gaining their trust and ensuring open lines of communication
- Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
- Provided companionship through engaging conversations or recreational activities tailored towards each patient's interests
- Closely monitored medication supplies for expiration dates or low stock levels; promptly restocked medications when necessary
- Aided in the management of medical equipment such as oxygen tanks or mobility aids; ensured proper functioning and cleanliness
- Maintained accurate records of daily activities, including tasks performed and observations made on each patient's condition
- Responded promptly to emergency situations by following established protocols and seeking appropriate assistance
- Attended training sessions regularly to stay updated on best practices in home healthcare
- Collaborated with family members or caregivers to ensure continuity of care between visits
- Managed time effectively while prioritizing tasks based on patient needs and urgency
- Maintained strict confidentiality regarding all aspects of patient information according to HIPAA regulations
Front Dest Receptionist
Ziebart International Corporation
Canandaigua, NY
02.2022 - 11.2022
- My responsibilities were to greet customers as they arrived, assist them with scheduling, using the register, using a printer/fax machine, handling paperwork, and answering the phones. It's also very important to build genuine relationships with each customer and be available to immediately assist the customer with anything he or she may need.
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives
- Maintained an organized reception area, ensuring cleanliness and professionalism at all times
- Assisted with administrative tasks such as filing, data entry, and document preparation
- Coordinated office supply orders and inventory management to ensure adequate stock levels were maintained
- Handled sensitive documents with confidentiality and discretion
- Trained new receptionists on office procedures, phone etiquette, and customer service best practices
- Resolved conflicts or issues between visitors or employees professionally while maintaining composure
- Demonstrated exceptional problem-solving skills when handling difficult situations or demanding customers
Packer
Pactiv
Canandaigua, NY
04.2020 - 10.2020
- Operated machinery and equipment in a fast-paced factory environment
- Assembled products according to specifications, ensuring quality standards were met
- Maintained a clean and organized work area, following safety protocols at all times
- Collaborated with team members to meet production goals and deadlines
- Packaged finished goods efficiently and securely for shipment or storage
- Trained new employees on machine operation, safety procedures, and company policies
- Adhered to strict production schedules while maintaining attention to detail and accuracy
Education
No Degree - Liberal Arts And Sciences
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Webster Thomas
Webster, NY06-2012
Skills
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Assisted in preparing meals for various events Supported kitchen staff in maintaining cleanliness and organization Contributed to menu planning and ingredient sourcing
- Administered personal hygiene assistance to enhance client well-being
- Provided feeding assistance to individuals, ensuring nutritional needs were met
- Provided bathing assistance to enhance personal hygiene and comfort for clients
- Assisted in maintaining cleanliness and organization of assigned areas Supported team members in completing daily housekeeping tasks Contributed to a welcoming environment for guests
- Provided dressing assistance to enhance patient comfort and dignity
- Executed light housekeeping duties to maintain cleanliness and organization in living spaces
- Administered first aid to individuals in need Assisted in maintaining a safe environment for all participants Supported safety training initiatives to enhance awareness
- Facilitated mobility support services to enhance accessibility for individuals
- Oversaw comprehensive care plan management to ensure optimal patient outcomes
- Monitored and documented vital signs to ensure patient health and safety
- Managed client documentation processes to ensure accuracy and compliance
- Managed comprehensive documentation processes to ensure accuracy and compliance
- Assisted individuals in developing coping strategies for challenging behaviors Supported teams in implementing behavioral intervention plans Collaborated with staff to enhance understanding of behavioral support techniques
- Conducted comprehensive home safety assessments to identify potential hazards
- Assisted in providing wound care to patients by applying dressings and monitoring healing progress Supported healthcare teams in maintaining cleanliness and organization of wound care supplies Collaborated with nursing staff to ensure timely treatment of wounds
- Conducted comprehensive assessments to develop tailored care plans
- Streamlined medication organization processes to enhance efficiency and accuracy
- Oversaw comprehensive schedule management to optimize resource allocation
- Facilitated comprehensive progress documentation to ensure project transparency
- Obtained and maintained state driver's license to ensure compliance with legal driving requirements
- Oversaw chronic disease management programs to enhance patient health outcomes
- Provided emotional support to individuals facing personal challenges
- Assisted individuals with transportation needs Provided support in coordinating travel arrangements Facilitated access to reliable transportation options
- Implemented effective pain management strategies to enhance patient comfort
- Administered comprehensive bedside care to enhance patient comfort and recovery
- Executed comprehensive care plan implementation to enhance patient outcomes
- Executed nutritional meal preparation to promote healthy eating habits
- Assisted in organizing community events to foster engagement and participation Supported local initiatives by volunteering time and resources Collaborated with team members to promote awareness of community programs
- Delivered compassionate client care by actively listening to client needs and providing tailored support
- Assisted in compiling clinical documentation and reporting for patient records Helped maintain accurate and organized documentation to support healthcare teams Supported the reporting process to ensure compliance with regulatory standards
- Assisted in organizing mobility activities to enhance team collaboration Supported logistics for mobility events to ensure smooth operations Coordinated schedules and resources for mobility initiatives
- Provided psychological support to individuals facing emotional challenges
- Executed comprehensive housekeeping duties to maintain cleanliness and organization
- Assisted individuals with daily living activities to enhance their quality of life Supported clients in maintaining personal hygiene and grooming routines Aided in meal preparation and feeding to ensure nutritional needs were met
- Provided bathing support to enhance personal hygiene and comfort for clients
- Provided emotional support and companionship to individuals in need Assisted clients in navigating daily challenges through active listening and empathy Fostered positive relationships to enhance overall well-being
- Provided compassionate support and assistance to individuals with personal care needs
- Assisted in creating documentation for project processes and outcomes Supported reporting efforts to track project progress and milestones Collaborated with team members to gather necessary information for accurate reporting
- Assisted individuals with disabilities in daily activities Provided support in navigating community resources Facilitated communication between clients and service providers
Timeline
Home Health Aide
PPL: Home
12.2025 - Current
Home health aide
Horizon Home Care Services
11.2022 - 11.2024
Front Dest Receptionist
Ziebart International Corporation
02.2022 - 11.2022
Packer
Pactiv
04.2020 - 10.2020
No Degree - Liberal Arts And Sciences
Finger Lakes Community College
High School Diploma -
Webster Thomas